Banks of Romania reinvent customer experience

Banks of Romania reinvent customer experience

Customer experience in banks depends on a lot of factors. Most of these can be enhanced by smart technology – in this material, Adaptive Recognitions show how the firm’s ID management solutions take part in customer experience.

BCR Erste Bank, BRD Bank

Banca Comercială Română (BCR), a member of Erste Group, is the most important financial group in Romania, including operations of universal bank (retail, corporate & investment banking, treasury and capital markets), as well as specialized companies on the leasing market, assets management, private pensions, housing banks and banking services through mobile phone. BCR is No. 1 bank in Romania on the assets value (over EUR 16 billion), No. 1 Bank by number of clients and No. 1 bank by savings and financing segments. (Wikipedia)

Quick project facts

  • Locations: BCR Erste Bank, BRD Bank
  • Products: PRMc, Combo Smart e-passport reader devices
  • Total quantity: 3,000+ pcs.
  • Application areas: Automated data entry, ID authentication

What if a banking experience is pleasant both for the customer and the bank employee? Let’s see how these Romanian banks introduced a 21st century technology for avoiding any headaches of administration and security.

Administration in a blink of an eye

Speed, in fact, is a major contributor. If the clients have to wait a lot, the whole experience, even if other factors are OK, seems slow and boring. Time is money and each of us intends to proceed efficiently with our tasks – both the customer and the bank.

ID scanners play a great role in the speed of administration, in addition to their other benefits. Instead of manually typing customer data to the system, the scanner device automatically digitalizes the document data using OCR (Optical Character Recognition) and sends it to the bank system. This way, the regular input time (can be several minutes) reduces to only a few seconds.

As a result, customer registration happens in a blink of an eye and will not take lengthy minutes.

Data entry with 100% accuracy

Having automated data entry is efficient not just for the speed, but for eliminating typing errors. According to the statistics, each 100th manually typed character is incorrect 1 . Such flaws of customer data can contribute in various internal data problems and also in the future communication with the customer.

An ID scanner device does not fail, it offers 99+% recognition rate and guarantees that no data errors get in the system. BCR and BRD Banks benefit from an OCR engine that has been fine-tuned for more than 20 years.

Secure privacy by default

When managing customer data, privacy is key. Still, in many front office applications, banks or telco companies make photocopies of ID documents. This is a risky way of storing personal data as related news have proved it several times – how these photocopies got lost or were taken over by someone should not have had access for that.

A digital data storage system, however, makes sure that the data remains in the system, encrypted, this way protecting it from unauthorized access. When the ID scanner digitalizes the data, there are no copies made – the document itself will not have any duplicates, only the data is transferred to the bank system. Having such secured data management, the bank can easily comply with GDPR as well (General Data Protection Regulation).

There is more for front offices

Smart solutions this way

Documents verified automatically

In addition to all benefits listed earlier, a major feature of ID document scanners is the automatic document verification function. Nobody can expect bank managers to be ID forgery experts.

The scanner, with a purpose-made software is capable of performing a forgery check to detect whether the identity card or passport was modified or may be a copy of a genuine document. Using altered documents, unauthorized transactions can be made easily by criminals (impersonators) without such equipment.

A shocking statistics: the total value of fraudulent transactions annually is around €1.8 Billion, according to the latest European Central Bank (ECB) report2

Read relevant news – how criminals withdrew $45,000 using fake IDs:

Benefits – summarized

For the bank

  • better focus on the customer
  • eliminating customer data errors in the system
  • skipping privacy risks of personal data
  • avoiding losses due to unauthorized transactions

For the customers

  • advanced customer experience, quick administration
  • peace of mind about how their personal data is managed
  • professional, high-tech environment during the process

Learn more about the mentioned products

Combo Smart e-Passport Reader

Combo Smart passport reader

If you are not an expert in ID verification, don’t worry. Combo Smart has got you covered.


  • Automatic verification of IDs
  • Reads both printed and RFID data
  • Ideal for KYC and AML
  • No moving parts, outstanding reliability

PRMc passport reader

A high-end ID / passport verification device for mission-critical applications

  • Special dual optic system
  • Multi-spectrum document analysis
  • JURA IPI decoding
  • Highest RFID standard compliance


1 average benchmark value in corporate customer management sector

2 services/Documents/Nets-Fraud-Report-2019.pdf

Recorded Future launches Identity Intelligence Module

Recorded Future launches Identity Intelligence Module

Recorded Future, a provider of intelligence for enterprise security, today announced the expansion of its Intelligence Platform with the Identity Intelligence module, the source of truth for validating digital identity authenticity. Digital identities are the passport to access today’s online world, and threat actors are aggressively exploiting this universal but susceptible dataset of Personally Identifiable Information (PII). Providing clarity to this expansive attack surface, Recorded Future is able to disrupt adversaries by enabling intelligence-driven validation of identities across the digital world.

Today’s authentication efforts are insufficient in combating the increase in fraud targeted at digital identities. This past year, 61 percent of breaches involved credential data, signifying that a new approach to digital identity verification is needed. Organizations need real-time collection of compromised identities to identify, verdict, and respond to fraudulent accounts quickly and confidently.

Recorded Future uncovers, correlates, and synthesizes compromised identities into actionable intelligence, helping protect organizations from financial, legal, and reputational consequences. With automated monitoring, it enables a proactive defense and reduces the risk of damage to the business by immediately finding and remediating compromised identities before they can be used in an attack.

“Recorded Future intelligence provides critical awareness for us and our clients. The new Identity Intelligence module automates correlations and surfaces breach data that previously required significant processing to achieve. This real-time visibility into identity exposure enables us to better protect our clients and reduce risk.” — Eric Ooi, Director of Security and Research, Iron Vine Security, LLC

Recorded Future offers critical details for fraudulent identities related to an organization’s employees, partners, and customers from an unparalleled range of open source, dark web, and technical sources. Identity Intelligence from Recorded Future provides real-time visibility and evidence enabling security and IT teams to quickly identify compromised identities and immediately initiate downstream response workflows.

“In a digital-first world, strong identity authentication is vital to not only securing an organization but protecting your whole ecosystem from damages and business impact. There is currently a false sense of security by relying on physical identities, and taking a proactive stance requires an intelligence-centric approach. Our unmatched access and breadth of data enables us to surface the intelligence needed to validate identities and disrupt adversaries.” — Craig Adams, Chief Product and Engineering Officer, Recorded Future.

Socure appoints Digital ID leader

Socure appoints Digital ID leader

Socure, a leading provider of digital identity verification and fraud solutions, today announced that Matt Thompson has joined Socure as General Manager of Public Sector Solutions. In this executive leadership role, Thompson will accelerate Socure’s growth and enormous success by bringing private-sector best practices and industry-leading identity verification solutions to the public sector. Thompson is a recognized thought leader and innovator in the digital identity space, with a proven track record of successfully working with government agencies and leading large-scale digital transformation projects.

Prior to Socure, Thompson led IDEMIA’s Civil and Digital Identity Business in North America, where he led the company’s efforts to drive the industry-wide transition from physical to digital driver’s licenses. He is an innovator in the identity industry, having co-founded, where he led the company’s entrance into the public sector and healthcare industries. He has also been awarded three patents covering mobile biometric liveness detection, as well as tiered and third-party authentication.

Thompson joins Socure at an opportune time, as government online systems are heavily reliant on the ability to remotely and accurately verify the identities of citizens. But, as the pandemic drove citizens online, those systems failed on a massive scale with 2020 identity fraud losses in unemployment alone totaling $400B.

“I believe that identity is the driver of government digital transformation. The public sector continues to move more interactions online, while the proportion of those interactions that are risky is increasing and has been exacerbated by the pandemic. This isn’t a cresting wave — it is a rising flood of interactions, and the legacy ways of determining who is on the other end of an interaction for fraud prevention and inclusion aren’t sufficient,” said Thompson. “My goal is to replicate the success Socure has had in the commercial space into the public sector, because we have the industry’s most accurate and inclusive identity verification and fraud detection platform in the market to answer that need.”

Thompson also currently serves as President of the Board of Directors for the Kantara Initiative. The Kantara Initiative is the leading global community commons improving the trustworthy use of identity and personal data through innovation, standardization and good practice. He formerly served as the Chair of the Management Counsel for The Identity Ecosystem Steering Group in support of the Obama administration’s National Strategy for Trusted Identities in Cyberspace.

“The entire Socure team is excited to partner with Matt to build the deep and long-lasting government partnerships that are required to solve the identity verification and fraud challenges that are rampant in the public sector today,” said Johnny Ayers, founder and CEO of Socure. “He brings a tremendous wealth of experience and market credibility to this role, and shares a personal vision that it’s our civic responsibility to be the first to equitably verify 100% of good identities in real-time, while completely eliminating identity fraud for every transaction on the internet.”

Adaptive Recognition Case Study: Singaporean banks redefine the usage of ATMs

Adaptive Recognition Case Study: Singaporean banks redefine the usage of ATMs

ATMs have been part of our environment for such a long time that most of us cannot remember what is abbreviated by these three letters. It is the Automated Teller Machine, where we can take out cash from our bank accounts, without having an appointment in the bank office. We have been using these machines and never expected how much more these platforms could be capable of – if backed up with some innovation.

Quick project facts

  • Location: Singapore
  • Products: Combo Smart Kiosk passport reader
  • Key functionality: self-service customer verification
  • Year of installation: 2017-2020


To understand the future of ATMs, let’s define VTM first: it stands for Video Teller Machine – an ATM itself, but a smart one with live video connection, capable of extended functionality.

ID scanners in DBS ATM

DBS newsroom

VTMs provide round-the-clock branch banking services to customers, with the option of virtual teller assistance via live-video streaming. In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens and allow for customers to apply for debit cards and obtain them instantly.

In addition to the regular ATM functionality, you have all the mentioned extra services, and the only thing needed for getting access is:

  • having a video chat
  • identifying yourself at the machine

Self-service identification: ✓

We come in the picture at the identification phase, as our passport reader devices are integrated in the kiosk. These models are designed especially for built-in usage, offering a super-quick reading and authentication of local IDs and international passports. One of the advantages of such technology is the self-service usage: these scanners perfectly fit in the ATM / VTM procedure as anyone can use them and verify his / her identity within seconds, even without special expertise.

Combo Smart Kiosk passport reader

Combo Smart Kiosk Scanners

Smooth passenger flow – made possible by integrated, super-fast ID verification

  • Ideal for e-gate / kiosk integration
  • Designed for personal travel documents
  • Automatic data reading and verification
  • Self-service operation

This innovation lets the customers use services:

  • without scheduling an appointment
  • without waiting in the bank office
  • even when the bank is closed

Though it is a great benefit for customers, the bank had multiple motivations when implementing this function: including costs, too. In fact, the labor cost and the rent of office spaces are too expensive – and constantly increasing. This is also why the bank wanted to find ways to service their customers better without physically being in the bank premises during office hours. It turned out to be definitely a win-win: an easy service both for the bank and the customers.


More to come

This technology was first introduced by DBS Bank in Singapore, back in 2017, thanks to the powerful cooperation between Adaptive Recognition Singapore, GRG Banking and DBS Bank (including POSB Bank).

Since then, the innovation has affected others: a new roll-out is planned for 2020 by OCBC Bank, for example. In that project, we are proud to share with you, that the same Combo Smart Kiosk passport readers are used. Expect updates shortly, till then, learn more about the project from this video:

Smart Engines’ ID scanning tech used by Royal Caribbean Group

Smart Engines’ ID scanning tech used by Royal Caribbean Group

Smart Engines technology helps Royal Caribbean Group streamline the guest boarding experience. Use of the Smart ID Engine has reduced friction and improved the guest experience, freeing terminal agents’ time to focus on personalizing guest interactions.

Royal Caribbean Group is known for premium service. Using Smart Engines technology, guests are presented a travel document scanning process that is quick and intuitive, and offers the guest a streamlined experience in the terminal before boarding the cruise. Indeed, most guests quickly and efficiently scan their travel documents at home before traveling to the terminal. When document scanning is necessary at the terminal, terminal agents efficiently handle the task leveraging the Smart ID Engine.

“By leveraging Smart Engines Smart ID Engine technology, we have been able to advance the guest arrival experience by removing friction, and by simplifying the experience at home and at the terminal.” — says Tim Klauda, VP Product, Royal Caribbean Group.

“Royal Caribbean Group strives – through innovation – to provide the best cruise experience to its guests and we share this same goal. Entering the cruise industry with the world’s leading cruise line is an important milestone for Smart Engines. We would like to thank Royal Caribbean Group for trusting us,” — states Dr. Vladimir Arlazarov, Founder and CEO of Smart Engines.

There are other synergies to the Royal Caribbean Group and Smart Engines collaboration. Both companies are united in a common goal to protect the environment. In 2020, Smart Engines joined the UN Global Compact. Smart Engines research is aimed at creating new energy-efficient neural network architectures. The proprietary Green OCR technology, developed in Smart Engines software products for document scanning, enables it to reduce carbon footprint in the process of machine learning and the use of AI on many devices.

Yinda Infocomm changes its name to Totm Technologies

Yinda Infocomm changes its name to Totm Technologies

Yinda Infocomm  announced during its Extraordinary General Meeting on 30 September 2021 that it will be changing its name to Totm Technologies Limited (“Totm Technologies”) while the stock trading code “42F” on the SGX-ST will remain unchanged. Along with the rebrand, comes a fresh focus for the business.

The leader of the business at the helm of Totm Technologies’ big ambitions is Mr Pierre Prunier, Chief Executive Officer & Executive Director. Mr Prunier was an early investor in InterBIO and since 2019 took on the role of Chief Strategy Officer. He is currently also a Director of InterBIO. Going forward, Mr Prunier will lead the Board in sourcing and assessing technology related investments.

“To support our vision to become a leading expert in Identity Management Solutions, especially in the space of Digital On-boarding and Digital ID, we selected the name Totm Technologies, which captures how a strong identity can inspire individuals and groups. This is a defining moment for the Group and this name change will better reflect our transformation into an identity management technology solutions provider. We look

forward to the future possibilities of growth and expansion for Totm Technologies, and to the contribution we can make across Asia Pacific and beyond with digital ID identity solutions for individuals, businesses and economies,” said Mr Prunier.


Connect:ID 2021 launches in Washington

Connect:ID 2021 launches in Washington

Leading identity industry event connect:ID 2021 launched today as an in-person event in Washington, with keynotes from the CBP, IBIA and ICAO set to take to the stage.

On day 1, keynotes will include John Mears, Chairman,IBIA and Diane Sabatino, Deputy Executive Assistant Com,US Customs and Border Protection.

Sabatino will address the issue of Expanding facial biometrics and mobile services to further secure and enhance travel.

Christiane DerMarkar,ICAO TRIP,I.C.A.O will cover ICAO TRIP tools for a seamless and contactless travel to support air transport recovery.

On day 2, David Pekoske,Administrator,Transportation Security Administration, will be the Future of Identity Keynote from the TSA.

Andrew Boyd,CEO,IDEMIA National Security Solutions, will talk on “Using identity-based digital disruptors to improve user experience and achieve higher levels of security at speed”.

To see the full conference agenda, click here.

Connect:ID 2021 will take place from 5-6 October at the Walter E. Washington Convention Center, Washington.

connect:ID is brought to you by the highly influential and experienced teams from Science Media Partners (SMP) and the International Biometrics + Identity Association (IBIA).

IBIA is the leading Association in the biometric and identity sector, while SMP, owned by Terrapinn, are the editors of critically acclaimed Security Document World, Planet Biometrics and Digital ID Wire new portals.

Neurotechnology biometric voter system used in Ghana vote

Neurotechnology biometric voter system used in Ghana vote

Neurotechnology, a provider of deep-learning-based solutions and high-precision biometric identification and object recognition technologies, today announced that the company’s services and products, including the MegaMatcher Automatic Biometric Identification System (ABIS), were used for Ghana’s Biometric Voter Management System, providing voter registration, deduplication, adjudication, final voter list generation and verification during voting for the country’s general elections held on December 7, 2020.

Neurotechnology delivered the Biometric Voter Management System (Software) and provided related services for the Ghana Electoral Commission in record time – just nine months from start to finish – covering everything from initial voter registration to final voter list preparation and onsite support for the General Election.

Neurotechnology’s MegaMatcher ABIS provided deduplication for a total of 17,027,641 registrants who were eligible to vote in the general election. By matching fingerprints and/or facial biometrics for each registrant name, the system successfully identified 15,860 multiple registrations conducted by 7,890 unique individuals who attempted to register more than once using different names.

“We are highly satisfied with Neurotechnology’s software and services, which were provided in a short timeframe –nine months to be precise, from inception to completion,” stated Mrs. Jean Mensa, Chairperson for the Electoral Commission of Ghana. “The staff of Neurotech were highly professional and helpful.  They were responsive and accessible in that they were physically present on site throughout the duration of the exercise.

By providing highly accurate identification and verification of each registered voter, and by ensuring that each voter was only able to cast one vote, the MegaMatcher ABIS Biometric Voter Management System helped to ensure fair, transparent, credible and successful general elections in Ghana.

“We were pleased to work with the Electoral Commission of Ghana for their Biometric Voter Management System,” said Irmantas Naujikas, Director of Neurotechnology.


NEC National Security Systems to showcase its  Digital ID platform, iris recognition tech at connect:ID 2021

NEC National Security Systems to showcase its Digital ID platform, iris recognition tech at connect:ID 2021

NEC National Security Systems (NEC NSS) will showcase several of its latest biometric technologies, including its breakthrough digital identity management platform and iris recognition capabilities, at the industry leading connect:ID 2021 conference in Washington, D.C. on October 5-6, 2021.  

As part of the trade show, several of NEC’s NSS experts will be presenting keynote addresses and participating in panels  to discuss key issues in digital identity management, AI and biometric solutions. These company leaders include Dr.  Kathleen Kiernan, the newly appointed President of NEC NSS, a FOCI-mitigated federal business unit; NEC Corporation  of America’s Senior Vice President and Chief Experience Officer and NEC NSS Board Member, Raffie Beroukhim; along  with NEC Corporation of America’s Chief Technology Officer Kris Ranganath. The speakers will join an impressive list of  government executives, travel industry members, industry analysts and other key stakeholders in the biometric  marketplace. 

“As the new President of NSS, I am delighted to deliver a keynote address at the connect:ID show which brings the best  people and technologies together with a singular focus on protecting our nation’s future security,” said Dr. Kiernan. “We  will have the opportunity to demonstrate and discuss the latest innovations in AI and face recognition technology  available to government from physical security to facilities management. We protect those who protect us.” 

NEC NSS will showcase various solutions running on its cloud native digital identity platform, along with its new iris-face  combo kiosk that can seamlessly match either a user’s iris or face–or both modalities simultaneously–against an existing  document. The hybrid system is first-of-its-kind and is considered a breakthrough technology that will add an extra layer  of security over the top of existing identity verification platforms.  

“We believe that multimodal solutions, coupled with the most advanced AI technologies offered on a robust,  configurable, cloud native platform provides an array of benefits to government agencies, not the least of which is  improved accuracy and confidence in making positive matches and eliminating false positives,” said Mr. Beroukhim.  “Because NEC has the #1 ranked face and iris algorithms in the world, according to NIST, our solutions are ideal for  agencies that require the best available and most accurate technology today.” 

In addition to its digital platform and iris-face solution, NEC NSS will also showcase: 

  • In-Vehicle Driver Identification, which detects and verifies the identity of drivers through the windshield, at  security gates and vehicle checkpoints quickly and efficiently, without the need for physical documents or close  contact with security agents. 
  • Global Entry Kiosk, a contactless self-service kiosk that provides an expedited and hygienic clearance process for  pre-approved travelers at airports and other points-of-entry. 
  • Digital Security Visitor Management, a multimodal touchless and frictionless solution for visitor management. 
  • SmartScanTM, a multimodal capture system, that provides superior flexibility, reliability and speed for applicant  and background processing.
  • Integra-ID IBW Workstation, which features an intuitive Microsoft Windows 10 platform to help identify leads  in forensic investigations and easily integrates with existing law enforcement agencies. 

As a Platinum-level sponsor, NEC NSS’ booth #501 will occupy one of the biggest places on the trade show floor and  eight different speakers will present and participate in featured discussions, interviews and conversations. This includes: 

  • “Putting a Face on the Digital ID Generation,” the conference’s opening keynote address which is to be  delivered by Dr. Kathleen Kiernan, the newly appointed President of NEC’s National Security Solutions. 
  • “Decentralized Identity,” a summit speech about the benefits of decentralized identity management solutions. The presentation by NEC Corporation of America’s leading Chief Technology Officer, Kris Ranganath.  
  • “The Future of Digital Travel” will be an interview with Vice President of Customer Experience, Allen Ganz, who  has helped implement biometric solutions in the aviation environment. Including the first curb-to-gate system  for a commercial airline in the U.S., which was unveiled at Atlanta’s Terminal F in 2019.  
  • As a Board Member of the International Biometric Identity Association (IBIA), NEC’s Chief Experience Officer and  NSS Board Member Raffie Beroukhim will participate in a panel discussion on key topics in advanced recognition  for government agencies. 
  • NEC NSS’ Frank Sangiorgi, Chris Gillyard and Trisha Orndoff, will host three different roundtable conversations  about “Invisible & Secure Borders of the Future,” “Life after CAC,” and the “Evolution of Contactless  Environments.” ARS director Austin Park will participate in a panel on “Digital ID Ecosystems.” 

The connect:ID 2021 show is one of the key biometric conferences that takes place each year attracting some of the  biggest industry players from the federal government and industry. This show is an opportunity for key stakeholders in  identity management solutions to discuss important issues in the deployment of new technology solutions across enterprise-level systems. This includes visioning sessions for new modes of deployment, as well as standards needed for  the safe, ethical and responsible use of biometric technology.  

Alutel Mobility establishes alliance with Imageware

Alutel Mobility establishes alliance with Imageware

Imageware, a provider of biometric identification and authentication, and Alutel Mobility, a company specializing in mobile access control technologies, mustering, visitor management, document control and corporate cafeteria management, as well as software development services, announced an agreement to embed Imageware’s market leading biometric capabilities into Alutel’s AMS Suite 6.0 solutions.

“Imageware and Alutel have worked very closely together to design a system that will be secure in any environment: with network connection or even offline, leveraging biometrics and AI at the edge [i.e. computing and storing data closer to the data sources],” said AJ Naddell, Imageware SVP of Product Management & Sales. “Alutel’s market leading mobile access control solution paired with top NIST-rated biometric algorithms delivered through Imageware’s patented Biometric Engine will help increase security for customers across multiple locations, including airports, ports, office buildings, mines, refineries, production plants, public transportation, and several others. We are already working together on a number of domestic opportunites in the United States.”

“Customer requirements, environments, and situations all change, and our technology must adapt to these changes,” said Michel Grudzien, CEO of Alutel Mobility. “Authentication via facial recognition will increase security when verifying and facilitating access in open environments where fixed systems (such as turnstiles or gates) cannot be implemented. This functionality also allows access without physical items that people must have, such as cards or even telephones, that in an emergency can become an obstacle to validation,” said Grudzien.

This combined solution verifies users’ identities by leveraging on-device biometric matching. The biometrics on the device are continuously synced with a Cloud-based database. This separation between on-device and Cloud-based matching is what enables the critical offline biometric matching capability.

With Imageware’s patented Biometric Engine, the photo of an employee or visitor registered in AMS Suite 6.0 will be compared with a live image of the person entering or leaving a facility, granting or denying access according to the permissions previously assigned through the Alutel Mobile application. Likewise, organizations will be able to use this mobile and contactless authentication to mark checkpoints on evacuation routes with the Mustering module.

Alutel offers the combined applications with their RAGTAB tablet (ruggedized tablet), and will work on both iOS or Android operating systems.


Alcatraz AI to showcase security solution at Connect:ID

Alcatraz AI to showcase security solution at Connect:ID

Alcatraz AI, a leader in physical security technologies, will showcase its state-of-the-art product, the Rock, at Connect:ID (Booth 309). This will be Alcatraz AI’s first time attending the conference, which is taking place at the Walter E. Washington Convention Center in Washington, D.C. on October 5-6.

Powered by machine learning, Alcatraz AI’s Rock operates autonomously to recognize your face as your credential, creating a seamless interaction between the individual and the Rock. The innovative technology solves the challenge of securing buildings and minimizing friction without impeding the movement of people because of its precise and fast authentication. The Rock also minimizes touchpoints and provides facemask verification to ensure COVID safety. The Rock’s technology is built to work anywhere – in data centers, healthcare facilities, schools and universities, financial institutions, stadiums, and more.

Alcatraz AI’s Rock, which combines advanced AI and 3D sensing technologies that provide facilities with enterprise-grade identity verification, is compliant with ONVIF standards. ONVIF certification allows Alcatraz AI to bridge the gap between access control and video management with a single device. Alcatraz AI’s Rock can function as an ONVIF camera and is certified with Profile S and Profile T to provide IP-based video streaming.

The Rock has the unique ability to effectively mitigate tailgating by detecting breaches in real-time and then preventing them. The solution can be configured to send an alert to the access control system (ACS) when an unauthorized user follows an authenticated user through a door. Alcatraz provides data on tailgating hotspots to support employers’ policy and stop breaches to ultimately modify physical security and access control.

“Our technologies provide a seamless solution to the most pressing security issues companies and organizations are facing today,” said Tina D’Agostin, CEO of Alcatraz AI. “As this is our first time participating in Connect:ID, we are looking forward to showcasing the unique capabilities of the Alcatraz AI’s access control technology to Connect:ID attendees.”

WISEKey partners with ScaleSwap

WISEKey partners with ScaleSwap

WISeKey International, a cyber security, IoT, and AI platform company, today announced that it has joined forces with Scaleswap for the IDO launch of the WISe.Art TrusteCoin expected to start in November 2021. The next generation scalable IDO Launchpad of Scaleswap provides an improved experience for users thanks to its use of Ethereum Layer 2 scaling solution. The project will benefit from unparalleled community building and a unique loyalty scoring system.

“After the successful launch of the WISe.Art platform, we are now set to take the next steps, starting with a purpose-built token launch planned for November 2021. For this, we collaborate with Scaleswap, the Layer 2 Launchpad, known for its fair principles and smart ScaleSCORE loyalty system, endorsed by Polygon. WISeKey has selected Polygon for the commercial launch of its Trusted NFTs solution. WISeKey’s high-value NFTs, designed to test the appetite of the art and collectible community requires someone like Polygon, whose ultra-low transaction fees and sustainable Proof-of-Stake (PoS) consensus mechanism are essential in meeting the demands of WISeKey’s high-volume marketplace,” said Carlos Moreira, WISeKey’s founder and CEO.

WISe.Art will be Scaleswap’s flagship IDO launch, will be setting the tone going forward, and will provide an anchor for future project launches on the platform. The selection is also an infrastructure decision that reflects a commitment to longevity, compatibility, ownership, and value at every level of the ecosystem.

Scaleswap is taking an interesting and exciting approach to IDO launchpads, one that is based on shared goals of making blockchain and cryptocurrencies as accessible as possible and doing so in a scalable way using Layer 2 solutions.

WISeKey is announcing a series of important partnerships ahead of its launch with leading Blockchain players as Polygon and CasperLabs. The WISe.Art platform and technology stack allows tokenization of digital and physical assets in form of NFTs with platform governance and utility managed by WISeKey’s own TrusteCoin utility token (TEC DAO Token). Latter allows to unlocking different functionalities and community driven decisions. Also, for instance participants can choose to stay anonymous, while ensuring the necessary KYC processes to avoid unwanted activity on the marketplaces powered by WISe.Key. The TrusteCoin plays a central role for the Wise.Art ecosystem and brings a variety of utility and is used to incentivize the community. WISeID is a trusted identity service that enables access to the web and mobile applications with strong authentication techniques. WISeID supports online KYC onboarding, OTP and digital certificate login, and an innovative “hands-free” secure login based on QR-Codes which users can read using the WISeID suite of mobile applications without even having to type any passwords.

NEC National Security Systems to showcase its  Digital ID platform, iris recognition tech at connect:ID 2021

Aware to Showcase Digital Identity Solutions and Leadership at Identity Week London 2021

Aware, a leading global provider of biometrics software products, solutions and services, will be showcasing its digital identity expertise in multiple sessions at this year’s Identity Week London 2021 conference, taking place from September 22-23 in London, England. With a focus on digital identity and advanced authentication technologies, Identity Week London is an ideal event for Aware to spotlight its strong biometric knowledge, and solutions for passwordless authentication and identity ownership.

As more federal governments and organizations adopt digital identity services, biometric solutions will play a vital role in that ongoing transformation. In one of the event’s presentations, “Digital Identity Guidelines—An Introduction to NIST SP 800-63” (September 22 at 10:20am local time (5:20am EST)), Rob Mungovan, chief commercial officer at Aware, will discuss the requirements outlined in this NIST special publication, and the most important takeaways for digital identity adoption.

Additionally, Rob Mungovan will also be moderating a roundtable discussion, “The Adoption of Remote Identity Proofing Around the World” (September 23 at 12:30pm local time (7:30am EST)). In this session, Rob will discuss with fellow panelists the adoption trends of remote onboarding and identity proofing around the world, and why some regions are adopting this technology more quickly than others.

“We are very excited to be back in person and play a significant role at Identity Week London 2021,” said chief commercial officer, Rob Mungovan. “This conference has always been closely aligned with Aware’s goal of providing strong, cutting-edge digital identity and authentication solutions, and I am looking forward to discussing the latest digital identity guidelines and worldwide adoption trends with fellow attendees.”

In addition to these sessions, Aware will also be showcasing its many biometric and digital identity solutions at Identity Week London, such as Knomi, it’s mobile biometric authentication framework. Knomi combines the power of face and speaker recognition to provide a strong, secure and frictionless passwordless authentication solution for a wide variety of applicable use cases. Aware will also highlight its other industry leading biometric offerings, from AwareABIS—a modular Automated Biometric Identification System for small to large law enforcement communities—to BioSP, Aware’s market-leading biometric transaction workflow and connectivity platform.

UL Launches certification scheme to advance MDL adoption at Identity Week 2021

UL Launches certification scheme to advance MDL adoption at Identity Week 2021


 UL, the global safety science leader, announced today that it launched an electronic identification (eID) certification scheme to evaluate products for compliance with ISO/IEC 18013-5:2021, the new international standard for personal identification – mobile driving license (mDL). This global standard specifies interoperable protocols for digital credentials and a data model for an mDL. It can also be leveraged for other digital credentials far beyond driving licenses.

The announcement was made in conjunction with a speech by Arjan Geluk, lead principal advisor in UL’s Cybersecurity and Identity Management and Security group, at Identity Week, which is being held today through and Thurs., Sep. 23 in London. Geluk said, “I am proud to announce that UL now provides interoperability certification services for mobile driving license implementations. It expresses a continuation of our commitment to the deployment of secure, privacy-preserving and globally interoperable digital credentials.”

The launch of UL’s ISO/IEC 18013-5 interoperability certification services coincides with the approval of this new international standard and promotes the seamless rollout of globally interoperable mDL implementations around the world.

Ian Grossman, vice president of Member Services and Public Affairs at the American Association of Motor Vehicle Administrators (AAMVA), said, “The AAMVA is appreciative of all the hard work that has been done to provide an interoperability standard. Continued collaboration between the public and private sectors is imperative for providing a robust and trusted mDL ecosystem.”

“I am pleased that ISO finalized the ISO/IEC 18013-5 standard, a widely supported international standard which provides a reliable, secure and privacy-friendly way to share and verify mobile credentials,” added Bas van den Berg, secretary of Topic Group XIX on Virtual Driving License at the Association of European Vehicle and Driver Registration Authorities and head of driving licenses at The Netherlands Vehicle Authority. “I am happy that there is a possibility for issuers and verifiers to obtain evidence that their solution meets this new standard, so that they can be sure about the international interoperability of their solutions.”

UL’s testing and certification services check for conformity against the standard for mDL and mDL reader applications. Once a product has been certified, the UL Mark can be associated with the application and leveraged to market a solution by showing the UL Promotional Badge in marketing materials, indicating the product interoperable with any other ISO/IEC 18013-5 compliant implementation.

UL’s eID Certification services are the latest in a series of solutions that support empowering trust in digital credentials. UL offers independent training, strategic advisory, test suites, certification testing and cybersecurity evaluation services for mDL and mDL reader implementations and other forms of eID.  Learn more about UL’s eID solutions.


Zero trust, post COVID-19 travel take centre stage at Identity Week

Zero trust, post COVID-19 travel take centre stage at Identity Week

Taking an identity-centred approach to security has never been more important, attendees heard at Identity Week 2021.

Nick Godfrey, Head of CISO Office, Google Cloud explained how after a hack attack on the search engine giant called Operation Aurora, it had implemented a “zero trust” initative that involved a complex interlinking network of identity authentication steps.

Godfrey explain that concepts of zero trust – which are founded in the user’s identity – will be critical as the world emerges from the pandemic, while noting that there had been a 400% rise in cyberattacks since April 2020.

He explained how a nuanced, user-based approach sees non-intrusive methods authenticate across the tech firm’s various domains, and that this establishes a potential model for identity-centred user security.

Rigorous travel requirements demanded by COVID-19 controls, contrasted with the need to get the global economy back moving present a challenge to the border control sector that it must meet, attendees also heard at the event.

“We need a swift, safe and secure return to international travel,” Cyril Gout, Director Operational Support and Analysis Directorate, Interpol, told the audience.

In the session, Identity: building one safe and easy way for the public to access all government services, Natalie Jones, Director, Digital Identity, Government Digital Service, then gave insights into how digital services were set to revolutionise UK citizens’ interactions with government.

In a fascinating session on inclusion in the identity industry, Elinor Hull, WiD Member, Post Office
and Louise Maynard-Atem, WiD research lead, Women in Identity, discussed how inclusion is vital in product design.

The hugely successful in-person event was welcomed by the hundreds of attendees there as a very welcome return to reality after the months of the pandemic.

TECH5 makes its Digital ID Solution available to partners

TECH5 makes its Digital ID Solution available to partners

TECH5, an innovator in the field of biometrics, makes its T5-Digital ID solution available for rapid implementation pilot projects but limits the program to its certified partner network. The company is also launching a partner onboarding program that includes knowledge transfer, technical training, and certification. 

T5-Digital ID is an innovative solution for identity management encompassing digital onboarding of an individual with a mobile device, secure issuance of a digital ID protected with biometrics, and verification within seconds of the authorized holder against the credential in a completely offline fashion. “This solution is a combination of our expertise and cutting-edge technologies such as contactless biometric capture, biometric deduplication and verification, as well as compression and other algorithms that allow for storage of encrypted private data including face and fingerprint templates, and a face image in a digital container that is typically around 2 KB in size” – says Rahul Parthe, TECH5 co-founder, Chairman and CTO.   

The company is making its T5-Digital ID solution available for evaluation to its certified partners along with the training and certification program. “The pilot project proposal with a pre-packaged set of services and technology components will help our partners to get a quick understanding of how the technology works in operational conditions and establish real-world references that support our claims related to the seamless process of fast and accurate contactless biometric capture and identity verification, whatever the vertical market” – comments Rob Haslam, TECH5 Strategic Advisor.   

TECH5 is starting a partner onboarding program for those companies that are focused on the integration of identity management solutions around the world in sectors from banking and healthcare to national ID, education, payment and many more. The program includes education and certification in order to make sure that integration and other services will be delivered to customers with the highest quality standards. 

“TECH5 was founded by experts from the biometrics industry, experienced in building large-scale national ID and enterprise solutions. We are using this expertise to support our partners at every stage – from business modelling to project design to actually running the project. We want to make sure that the quality of solutions that are delivered to customers is one of the highest on the market. To achieve this, we assist our partners at every step of the sales and implementation process” – says Machiel van der Harst, co-founder and CEO of TECH5.

Adaptive Recognition Case Study: Singaporean banks redefine the usage of ATMs

AU10TIX prevents $700m in fraud

AU10TIX, a leading global provider of fully automated identity verification technology powered by cutting-edge machine learning and artificial intelligence (AI), today announced that the company has prevented $700 million in fraud related losses to businesses since the start of 2021. Fueled by the immediate need for businesses to detect fraud by verifying that their customers and users are who they claim to be in a matter of seconds, AU10TIX has also increased the number of identities verified by approximately 144-percent in the first six months of 2021 from the same period in 2020.

Businesses are turning to AU10TIX to confidently connect with their customers and onboard and re-verify accounts in a matter of seconds in the post-pandemic reality in which the safety, security and efficiency of physical and digital experiences must be tied to ever-more aspects of people’s identities.

“At a time when large-scale data breaches are occurring more frequently and emerging identity fraud techniques are on the rise, AU10TIX saw an 11-percent increase in identity fraud detection, helping businesses to prevent over half a billion dollars in related loses this year,” commented Carey O’Connor Kolaja, CEO, AU10TIX. “We are committed to doing our part in furthering a more secure and inclusive world and proud to have the trust of many of today’s blue-chip, high-growth brands that rely on linking physical and digital identities.”

This year has also been marked by a number of business growth milestones for the company including new customer gains in the financial services and micromobility; expanded partnerships in enterprise services and the shared economy; the launch of new products and services; and a continued commitment to provide cutting-edge capabilities to increase forged document detection.

  • New Initiatives: AU10TIX began partnering with Microsoft for the rollout of Microsoft Azure Active Directory (Azure AD) verifiable credentials to help improve verifiability and secure information for workforces. AU10TIX extended its partnership with ride-sharing company Uber to eliminate dangerous threats to both drivers and riders with new layers of identity verification in the U.S.; the companies launched a safety program requiring cash-paying users in regions of Latin America to scan an official identification such as their voting credentials, national ID, passport or driver’s license for verification.
  • New Accounts: AU10TIX signed micromobility leader Bird to introduce a digital ID check feature with face biometrics support in a bid to curb underage riding and fraud. The company also entered into an agreement with Fondeadora, Mexico’s fastest growing challenger bank, to boost the speed and security of its customer onboarding and ongoing due diligence processes. In financial services, AU10TIX is now working with CIBC FirstCaribbean, to provide fast digital verification to its 10 million customers.
  • Record-Breaking Cryptocurrency Demand: As the identity verification partner to the ten largest crypto exchanges in the world, like eToro, AU10TIX saw multiple single day spikes of up to 700-percent increase in traffic across cryptocurrency exchanges since the start of the year with a majority of activity coming from new account creations on those days. Additionally, AU10TIX prevented a 35-percent increase in synthetic identity fraud attempts on cryptocurrency exchanges during the same time.
  • New Products: By bringing together the global business community to fight synthetic identity fraud, the fastest growing category of fraud, AU10TIX’s award-winning INSTINCT platform, which leverages signals from one organization to detect similar patterns across all other organizations on the network, is in some cases increasing synthetic fraud detection by more than 100-percent and increasing overall forged document detection by an average of eight percent. AU10TIX also launched SECURE.ME, a white-label identity verification solution designed for seamlessly integration with AU10TIX’s customers to provide multiple layers of identity checks, like identity document, biometric liveness, and proof of address.

AU10TIX recently earned Frost and Sullivan’s 2021 Best Practices Award for Global Product Leadership in Identity Management. This recognition was received on the heels of being named the “broadest” and “most automated” identity management platform by global investment firm William Blair.

IDEX Biometrics selected for digital currency solution

IDEX Biometrics selected for digital currency solution

 IDEX Biometrics ASA, a leading provider of advanced fingerprint identification and authentication solutions for card-based solutions, announced today that Union Smart Card Co., Ltd. (Union Smart), of Shenzhen, China, is utilizing the company’s fingerprint authentication solution to secure the Cold Wallet Visual Payment Card. Union Smart has developed this “cold wallet” card solution in collaboration with six major banks for use in implementation of China’s Digital Currency/Electronic Payment (DC/EP) initiative.

Union Smart has leveraged its patented cold sealing card manufacturing technology to develop a payment card that includes Bluetooth and NFC connectivity, expanded storage, a display, and a keypad, in addition to IDEX Biometrics’ authentication solution. This innovative device represents a complete card-based solution for supporting payments using digital currency.

China has a stated goal to be the leading major economy to displace traditional, central bank backed hard currency with digital currency. To that end, China will be showcasing initial deployments of both card-based and phone-based digital wallets during the Beijing Winter Olympics in February 2022.

The Cold Wallet Visual Payment Card and similar cold wallet devices offer a secure and convenient alternative to mobile wallets on smartphones and will also bring digital currency solutions to the portion of the Chinese population without banking relationships or mobile phones. “The central bank intends to provide inclusive, easy-to-use, digital central bank currency for all people, and this product will be particularly effective in serving the needs of those in rural areas and underserved groups,” said Jiang Kai, Chief Executive Officer of Union Smart. “Our new Cold Wallet Visual Payment Card is the most complete and easy-to-use cold wallet solution available.”

Vince Graziani, Chief Executive Officer of IDEX Biometrics, stated, “IDEX Biometrics’ authentication solutions are the natural choice for card-based digital currency applications.  We are pleased to be partnered with Union Smart in the development of this device, which should expand secure and convenient access to the DC/EP initiative across China.”

ForgeRock announces IPO pricing

ForgeRock announces IPO pricing

ForgeRock a global identity leader, today announced the pricing of its initial public offering of 11,000,000 shares of its Class A common stock at a price to the public of $25.00 per share. In addition, ForgeRock has granted the underwriters a 30-day option to purchase up to an additional 1,650,000 shares of Class A common stock at the initial public offering price, less underwriting discounts and commissions.

The shares are expected to begin trading on the New York Stock Exchange on September 16, 2021 under the ticker symbol “FORG”. The offering is expected to close on September 20, 2021, subject to customary closing conditions.

Morgan Stanley and J.P. Morgan are acting as lead book-running managers for the offering. Deutsche Bank Securities, Mizuho Securities, and HSBC are acting as joint book-running managers for the offering. BTIG, Cowen, Piper Sandler, Truist Securities, and William Blair are acting as co-managers for the offering.

HID Global certified for mobile ticketing

HID Global certified for mobile ticketing

HID Global, a worldwide leader in trusted identity solutions, today announced that it is the world’s first ticketing solution provider with a software development kit (SDK) that is fully certified and compliant to Calypso HCE standards for secure and convenient mobile ticketing on smartphones. The certification specifies how to protect ticket data stored in the mobile device’s wallet, helping transport operators to effectively fight fraud by preventing tickets from being duplicated, transferred or altered.

“CNA is pleased to issue to the HID SOMA Atlas 4Digital SDK this first certificate of compliance with the security requirements established for the HCE Calypso mobile ticketing application. This solution offers transport operators flexible, fast and secure solutions that comply with the principles of the most stringent mobile security programs,” said Philippe Vappereau, CEO of the Calypso Networks Association.

Relied on by public transportation networks and cities around the world, Calypso is an open standard for contactless ticketing applications in which Calypso cards and NFC mobile phones are used. The Calypso Host Card Emulation (HCE) standard extends the success of CNA standards to mobile devices, and the Calypso HCE Security Certification (CHSC) combines a state-of-the-art evaluation methodology with the most stringent requirements of mobile security programs.

“Being at the forefront of achieving this certification underscores HID’s long-standing commitment to a security-by-design approach to building trusted identity solutions for our customers,” said Cesare Paciello, Vice President, Events & Mobility Solutions with HID Global. “Following HID’s world’s first certification for Calypso Light in 2018, this new industry-first milestone positions HID to continue leading the way for public transportation networks to implement next-generation automated fare collection solutions. In addition to delivering advanced security to safeguard against cloning, eavesdropping and other cyberthreats, the HID SOMA Atlas 4Digital SDK enables easier, more streamlined mobile ticketing.”

Mobile tickets powered by the HID SOMA Atlas 4Digital SDK can be used with the near-field communication (NFC)-enabled smartphones, just like any paper or card-based tickets that meet the Calypso standard. The HID SDK also enables transport operators and authorities to greatly expand the range devices that customers can “tap to pay” for travel using Android smartphones and other NFC devices. Additionally, passengers can also use their mobile devices to add funds (“top-up”) their Calypso-based transport cards, making it even easier to pay and use public transport, while minimizing physical contact.