Survery finds 72% of financial institutions fear account takeover fraud

Survery finds 72% of financial institutions fear account takeover fraud

BioCatch, a global leader in behavioral biometrics, has announced the release of 2021 Fraud Transformation Survey: Detecting and Preventing Emerging Schemes a study independently conducted and prepared by Information Security Media Group. Based on a global survey of financial institutions, the report reveals the fraud threats creating the most concern and financial impact, the changing role of fraud management within organizations, and the business challenges driving investment in new fraud prevention technologies.

Some of the key highlights of the report include:

  • Account takeover cited as the fraud threat causing the most concern among 72% of global financial institutions surveyed. Other top fraud threats cited include phishing, synthetic ID fraud and social engineering scams. These threats are also the same ones identified by respondents as having the most financial impact over the last year.
  • 1 in 2 financial institutions cite loss of productivity as the biggest non-financial impact of fraud.
  • 47% of responders state lack of visibility into risks introduced by new digital technologies as a top fraud management challenge.
  • 2 out of 3 of financial institutions expect to increase their investment in anti-fraud resources.

“While the industry has made great strides in protecting consumers from cybercrime, the risk of fraud continues to take a heavy toll on financial institutions and the clients they serve,” said Raj Dasgupta, Director of Fraud Strategy at BioCatch. “There is still much more work to be done to combat account takeover and other forms of fraud, and the study confirms the industry has placed behavioral biometrics at the forefront of investment in the coming year.”

The report also revealed customer experience is becoming as equally important to financial institutions as managing the bottom line from fraud losses. Among financial institutions surveyed, 62 percent cited making customers feel secure as a top priority for investing in fraud prevention technology. This highlights the changing role of fraud management within financial institutions and its evolution to a business issue that involves multiple stakeholders with one in two financial institutions noting digital channel business leaders as a top influencer in fraud management decisions.

Two out of three financial institutions expect an increased investment in fraud management resources with behavioral biometrics and analytics, transaction analysis and monitoring, and device ID and intelligence cited as the top three fraud prevention technologies slated for investment over the next 18 months.

The survey polled fraud and cyber security professionals at more than 175 financial institutions across the globe. All regions were featured with half of respondents from the U.S. and Canada, 18 percent from the UK and Europe and 14 percent from Latin America. The survey was conducted between July 1 and August 20, 2021.

Download the full report.

Banks of Romania reinvent customer experience

Banks of Romania reinvent customer experience

Customer experience in banks depends on a lot of factors. Most of these can be enhanced by smart technology – in this material, Adaptive Recognitions show how the firm’s ID management solutions take part in customer experience.

BCR Erste Bank, BRD Bank

Banca Comercială Română (BCR), a member of Erste Group, is the most important financial group in Romania, including operations of universal bank (retail, corporate & investment banking, treasury and capital markets), as well as specialized companies on the leasing market, assets management, private pensions, housing banks and banking services through mobile phone. BCR is No. 1 bank in Romania on the assets value (over EUR 16 billion), No. 1 Bank by number of clients and No. 1 bank by savings and financing segments. (Wikipedia)

Quick project facts

  • Locations: BCR Erste Bank, BRD Bank
  • Products: PRMc, Combo Smart e-passport reader devices
  • Total quantity: 3,000+ pcs.
  • Application areas: Automated data entry, ID authentication

What if a banking experience is pleasant both for the customer and the bank employee? Let’s see how these Romanian banks introduced a 21st century technology for avoiding any headaches of administration and security.

Administration in a blink of an eye

Speed, in fact, is a major contributor. If the clients have to wait a lot, the whole experience, even if other factors are OK, seems slow and boring. Time is money and each of us intends to proceed efficiently with our tasks – both the customer and the bank.

ID scanners play a great role in the speed of administration, in addition to their other benefits. Instead of manually typing customer data to the system, the scanner device automatically digitalizes the document data using OCR (Optical Character Recognition) and sends it to the bank system. This way, the regular input time (can be several minutes) reduces to only a few seconds.

As a result, customer registration happens in a blink of an eye and will not take lengthy minutes.

Data entry with 100% accuracy

Having automated data entry is efficient not just for the speed, but for eliminating typing errors. According to the statistics, each 100th manually typed character is incorrect 1 . Such flaws of customer data can contribute in various internal data problems and also in the future communication with the customer.

An ID scanner device does not fail, it offers 99+% recognition rate and guarantees that no data errors get in the system. BCR and BRD Banks benefit from an OCR engine that has been fine-tuned for more than 20 years.

Secure privacy by default

When managing customer data, privacy is key. Still, in many front office applications, banks or telco companies make photocopies of ID documents. This is a risky way of storing personal data as related news have proved it several times – how these photocopies got lost or were taken over by someone should not have had access for that.

A digital data storage system, however, makes sure that the data remains in the system, encrypted, this way protecting it from unauthorized access. When the ID scanner digitalizes the data, there are no copies made – the document itself will not have any duplicates, only the data is transferred to the bank system. Having such secured data management, the bank can easily comply with GDPR as well (General Data Protection Regulation).

There is more for front offices

Smart solutions this way

Documents verified automatically

In addition to all benefits listed earlier, a major feature of ID document scanners is the automatic document verification function. Nobody can expect bank managers to be ID forgery experts.

The scanner, with a purpose-made software is capable of performing a forgery check to detect whether the identity card or passport was modified or may be a copy of a genuine document. Using altered documents, unauthorized transactions can be made easily by criminals (impersonators) without such equipment.

A shocking statistics: the total value of fraudulent transactions annually is around €1.8 Billion, according to the latest European Central Bank (ECB) report2

Read relevant news – how criminals withdrew $45,000 using fake IDs:
https://www.cbc.ca/news/canada/toronto/vaughan-fake-id-1.4903684

Benefits – summarized

For the bank

  • better focus on the customer
  • eliminating customer data errors in the system
  • skipping privacy risks of personal data
  • avoiding losses due to unauthorized transactions

For the customers

  • advanced customer experience, quick administration
  • peace of mind about how their personal data is managed
  • professional, high-tech environment during the process

Learn more about the mentioned products

Combo Smart e-Passport Reader

Combo Smart passport reader

If you are not an expert in ID verification, don’t worry. Combo Smart has got you covered.

 

  • Automatic verification of IDs
  • Reads both printed and RFID data
  • Ideal for KYC and AML
  • No moving parts, outstanding reliability

PRMc passport reader

A high-end ID / passport verification device for mission-critical applications

  • Special dual optic system
  • Multi-spectrum document analysis
  • JURA IPI decoding
  • Highest RFID standard compliance

Sources:

1 average benchmark value in corporate customer management sector

2 https://www.nets.eu/solutions/fraud-and-dispute- services/Documents/Nets-Fraud-Report-2019.pdf

NIST test rates Cognitec’s face recognition algorithm highly

 Algorithm development at Cognitec continues to engineer the  optimal balance between speed and accuracy of face matching processes.  

The latest results of the U.S. NIST Face Recognition Vendor Test for identification tasks show the  Cognitec algorithm in the best position of all algorithms when relating the template generation  time to the false negative identification rate (miss rate) for mugshot databases. 

The identification test addresses the largest market for face recognition applications, including  detection of duplicates in image databases, and fraud detection during passport and driver’s  license applications. These tests apply a very high matching threshold, where only 0.3 % (3/1000)  of probes without a mate in the gallery produce a false hit—one of the most difficult face  recognition tasks.  

“We are proud to also see significant accuracy advances in comparison to the algorithm we  submitted to the last test in early 2021,” says Dr. Thorsten Thies, Director of Algorithm  Development. “For the test with 12 Million mugshot images, Cognitec achieved rank 24 of 165  algorithms with a match rate of 98.5 %. In the test with 1.6 Million mugshots, with a 99.4 % match  rate, we ranked 26 of 299 algorithms. These results show remarkable performance consistency, regardless of database size.” 

The September 2021 test evaluates matching algorithms from 85 vendors. Cognitec submitted a  new algorithm with a revised face finder, called cognitec-005 in the report. 

Suprema launches X-Station 2 fingerprint model

Suprema launches X-Station 2 fingerprint model

Suprema, a global leader in biometric security and access control, announced the launch of an upgraded version of its X-Station 2 access control terminal, which now supports fingerprint authentication.

In May 2021, Suprema launched four models of X-Station 2, a next-generation “versatile intelligent terminal” that supports a variety of authentication methods from mobile access cards to RFID cards, QR codes and barcodes. The newest X-Station 2 model comes equipped with a fingerprint recognition module that provides more options for customers.

The main features of X-Station 2 include:

  • Support for various authentication methods such as mobile access, QR codes, fingerprints, and RFID cards
  • Fraud prevention via authentication photos using a built-in camera
  • A convenient 4-inch touch screen
  • Up to 500,000 users can be stored and processed

Suprema CEO Hanchul Kim said, “With COVID-19 increasing the demand for smartphone-based, non-face-to-face solutions, we received good reviews following the original launch of our X-Station 2 mobile access authentication terminal. The newly launched X-Station 2 fingerprint model diversifies contactless authentication options to customers who use existing biometric information. They can now enjoy the same level of security performance while offering users the convenience and peace of mind that mobile access brings.”

 

Recorded Future launches Identity Intelligence Module

Recorded Future launches Identity Intelligence Module

Recorded Future, a provider of intelligence for enterprise security, today announced the expansion of its Intelligence Platform with the Identity Intelligence module, the source of truth for validating digital identity authenticity. Digital identities are the passport to access today’s online world, and threat actors are aggressively exploiting this universal but susceptible dataset of Personally Identifiable Information (PII). Providing clarity to this expansive attack surface, Recorded Future is able to disrupt adversaries by enabling intelligence-driven validation of identities across the digital world.

Today’s authentication efforts are insufficient in combating the increase in fraud targeted at digital identities. This past year, 61 percent of breaches involved credential data, signifying that a new approach to digital identity verification is needed. Organizations need real-time collection of compromised identities to identify, verdict, and respond to fraudulent accounts quickly and confidently.

Recorded Future uncovers, correlates, and synthesizes compromised identities into actionable intelligence, helping protect organizations from financial, legal, and reputational consequences. With automated monitoring, it enables a proactive defense and reduces the risk of damage to the business by immediately finding and remediating compromised identities before they can be used in an attack.

“Recorded Future intelligence provides critical awareness for us and our clients. The new Identity Intelligence module automates correlations and surfaces breach data that previously required significant processing to achieve. This real-time visibility into identity exposure enables us to better protect our clients and reduce risk.” — Eric Ooi, Director of Security and Research, Iron Vine Security, LLC

Recorded Future offers critical details for fraudulent identities related to an organization’s employees, partners, and customers from an unparalleled range of open source, dark web, and technical sources. Identity Intelligence from Recorded Future provides real-time visibility and evidence enabling security and IT teams to quickly identify compromised identities and immediately initiate downstream response workflows.

“In a digital-first world, strong identity authentication is vital to not only securing an organization but protecting your whole ecosystem from damages and business impact. There is currently a false sense of security by relying on physical identities, and taking a proactive stance requires an intelligence-centric approach. Our unmatched access and breadth of data enables us to surface the intelligence needed to validate identities and disrupt adversaries.” — Craig Adams, Chief Product and Engineering Officer, Recorded Future.

Op-ed: Simplifying the duty-free purchase in Korea

Op-ed: Simplifying the duty-free purchase in Korea

Ever purchased something in a duty-free shop? Then you know that it is not a simple pay-and-you-go situation: you also have to present your travel document and the cashier submits some of its data to the system. But why is that? Not only you have wondered about this. Many raise questions via forums, someone asks on Tripadvisor:

Why does the duty-free shop at the airport scan my passport? I can understand it when you are purchasing liquor, but to buy a wooden puzzle… I had to go to our gate to find hubby with bags to get mine to buy an $8.50 puzzle.

Duty-free duties

The answer is simple. In order to sell things duty/tax free, there are regulations that vary depending on the local laws about how the shop must confirm that a passenger is indeed departing to an international flight, thus he/she is allowed purchase goods duty/tax free – as opposed to (for example) someone that simply works at the airport and must pay taxes after the purchase. The exact requirements vary per countries and shops, but frequently include data like name and/or travel document number of the customers, and/or the number and date of their flight.

The time, required for submitting this data adds up quickly, as we talk about several seconds but even a minute depending on the local policy. At the end of the day, it turns out that a remarkable part of the day was spent only for this administration task – instead of offering a seamless customer experience.

Automation is our friend

SM Duty Free, located in South Korea, decided to cut back this time and automate the process: using handy ID scanner devices. This way, passports, visas, flight tickets and other travel documents are scanned within a blink of an eye and the data is immediately submitted to the system.

It works with Optical Character Recognition – a software that recognizes text and transform image information to digital characters. It sounds simple – but there is nearly 30 years’ development and expertise behind it.

Combo Scan ID scanning device 3d view

Combo Scan ID & Passport Scanners

Almost the same size as your palm but types guest data ~150x faster

  • Automatic ID data extraction
  • Ultra-compact design
  • No moving parts included
  • Powered via USB

 

Security as well

These devices are favoured not only by duty-free shops, but also convenience stores and liquor / tobacco shops, where the purchase of specific goods is limited by age. The best way to confirm age is the date of birth information from the identity documents – and these processes are also getting automated by ID scanners at more and more locations. The cashier just scans the document and the system immediately confirms the age, while it saves the ID image for future security purposes.

As a local news portal writes:

Han Gi-ji, Gyeonggi GTV

By selling alcohol or cigarettes to minors under current law, the shops will not only stop business, but also get fined and given criminal penalties. Because of these problems, more and more shops are installing ‘ID card discriminators’…

In addition to age verification, these ID scanners are capable of verifying the ID’s authenticity as well, so documents that were altered in any way (or copied) are filtered out via the scanning process. Shop owners realized two important factors:

  • they cannot expect from cashiers to be an expert of ID security
  • transactions with fake IDs will cost them major losses

Such ID scanner turned out to be a remedy for both.

This solution is widely used in the Myeong-dong area in South Korea, in convenience and retail shops, including the popular CU Convenience Store.

Further reading / video

We encourage our Korean readers and speakers of the language to check further materials in the topic:

  • A short video presentation by the company (Dawin) who integrated the solution based on our technology:

 

 

Biometrics Institute celebrates 20-year anniversary

Biometrics Institute celebrates 20-year anniversary

The Biometrics Institute, the independent and impartial international membership organisation for biometric users and other interested parties, today celebrates its 20-year anniversary.

Established in 2001 to promote the responsible use of biometrics, the Institute’s mission has remained unchanged since its foundation, and this has become a widely accepted term. It’s founding members include the Australian Department of Home Affairs, Australian Department of Foreign Affairs & Trade, Australian Taxation Office, and the Australian Federal Police.

The Institute currently has over 220 membership organisations from 34 countries and enjoys support from banks, airlines, government agencies, biometric experts, privacy experts, suppliers, academics, United Nations agencies, IGOs and European Union institutions.

“We are very excited to mark the 20-year anniversary of the Biometrics Institute. This has provided us with the opportunity to showcase how Biometrics Institute Members have recognised the challenges and worked towards good practices to ensure responsible and ethical implementation”, said Isabelle Moeller, Chief Executive, Biometrics Institute.

The Institute’s Founder, Ted Dunstone added: “We are only at the beginning of the significant transformation that our industry is going to see. There is a lot more work to be done especially in those areas where biometrics are unregulated. As biometric technology development and adoption continues to move at high-speed, the Institute has created a strong basis for its community to address challenges for privacy and policy in a timely manner. We will continue to raise the bar and bring together diverse stakeholders to have a balanced discussion about what good biometrics use should look like.”

The Institute is celebrating its membership and impact with a special 20-year anniversary report to be launched at its Biometrics Institute Congress on the 13 October highlighting how biometrics have made a positive contribution to our world in the areas of privacy and policy; technology innovation; research and development; applications and case studies.

 

Socure appoints Digital ID leader

Socure appoints Digital ID leader

Socure, a leading provider of digital identity verification and fraud solutions, today announced that Matt Thompson has joined Socure as General Manager of Public Sector Solutions. In this executive leadership role, Thompson will accelerate Socure’s growth and enormous success by bringing private-sector best practices and industry-leading identity verification solutions to the public sector. Thompson is a recognized thought leader and innovator in the digital identity space, with a proven track record of successfully working with government agencies and leading large-scale digital transformation projects.

Prior to Socure, Thompson led IDEMIA’s Civil and Digital Identity Business in North America, where he led the company’s efforts to drive the industry-wide transition from physical to digital driver’s licenses. He is an innovator in the identity industry, having co-founded ID.me, where he led the company’s entrance into the public sector and healthcare industries. He has also been awarded three patents covering mobile biometric liveness detection, as well as tiered and third-party authentication.

Thompson joins Socure at an opportune time, as government online systems are heavily reliant on the ability to remotely and accurately verify the identities of citizens. But, as the pandemic drove citizens online, those systems failed on a massive scale with 2020 identity fraud losses in unemployment alone totaling $400B.

“I believe that identity is the driver of government digital transformation. The public sector continues to move more interactions online, while the proportion of those interactions that are risky is increasing and has been exacerbated by the pandemic. This isn’t a cresting wave — it is a rising flood of interactions, and the legacy ways of determining who is on the other end of an interaction for fraud prevention and inclusion aren’t sufficient,” said Thompson. “My goal is to replicate the success Socure has had in the commercial space into the public sector, because we have the industry’s most accurate and inclusive identity verification and fraud detection platform in the market to answer that need.”

Thompson also currently serves as President of the Board of Directors for the Kantara Initiative. The Kantara Initiative is the leading global community commons improving the trustworthy use of identity and personal data through innovation, standardization and good practice. He formerly served as the Chair of the Management Counsel for The Identity Ecosystem Steering Group in support of the Obama administration’s National Strategy for Trusted Identities in Cyberspace.

“The entire Socure team is excited to partner with Matt to build the deep and long-lasting government partnerships that are required to solve the identity verification and fraud challenges that are rampant in the public sector today,” said Johnny Ayers, founder and CEO of Socure. “He brings a tremendous wealth of experience and market credibility to this role, and shares a personal vision that it’s our civic responsibility to be the first to equitably verify 100% of good identities in real-time, while completely eliminating identity fraud for every transaction on the internet.”

CBP expands Simplified Arrival to Sweetgrass, Eastport Ports of Entry

CBP expands Simplified Arrival to Sweetgrass, Eastport Ports of Entry

U.S. Customs and Border Protection (CBP) announced today the expansion of biometric facial comparison technology to the pedestrian border crossings at Sweetgrass and Eastport, Idaho, as part of CBP’s land border innovation efforts.

“I am pleased to announce the deployment of biometric facial comparison technology to these additional border crossings along the Northern Border,” said Seattle Director of Field Operations Brian Humphrey. “This enhanced technology will further secure and streamline travel while providing a safe, touchless identification process for travelers.”

Simplified Arrival is an enhanced international arrival process that uses facial biometrics to automate the manual document checks that are already required for admission into the United States. This process provides travelers with a secure, touchless travel experience while fulfilling a longstanding Congressional mandate to verify the entry and exit of non-U.S. citizens.

The biometric facial comparison process occurs only at a time and place where travelers are already required by law to verify their identity by presenting a travel document. When a traveler arrives at one of the pedestrian lanes or undergoes I-94 processing, he or she will pause for a photo at the primary inspection point. A CBP officer will review and query the travel document, which will retrieve the traveler’s passport or visa photo from government holdings and compare it to the new photo.

This enhanced process using facial biometrics only takes a few seconds and is more than 98 percent accurate. In addition, foreign travelers who have traveled to the United States previously may no longer need to provide fingerprints, as their identity will be confirmed through the touchless facial biometric process.

CBP is committed to its privacy obligations and has taken steps to safeguard the privacy of all travelers. CBP has employed strong technical security safeguards and has limited the amount of personally identifiable information used in the facial biometric process. New photos of U.S. citizens will be deleted within 12 hours. Photos of most foreign nationals will be stored in a secure U.S. Department of Homeland Security database.

U.S. travelers and select foreign nationals who are not required to provide biometrics and wish to opt out of the new facial biometric process may simply notify a CBP officer as they approach the primary inspection point and request a manual inspection. These travelers will be required to present a valid travel document for inspection by a CBP officer and will be processed consistent with long established processes for admission into the United States.

Simplified Arrival pairs one of the industry’s highest ranked facial comparison algorithms (as assessed by the National Institute of Standards and Technology) with trained CBP officers who are skilled at verifying the authenticity of travel documents. If a traveler cannot be matched to a photo on record using the Simplified Arrival process, the traveler will proceed through the traditional inspection process consistent with existing requirements for admission into the United States.

To date, more than 100 million travelers have participated in the biometric facial comparison process at air, land, and seaports of entry. Since September 2018, CBP has leveraged facial biometrics to prevent more than 950 imposters from illegally entering the United States by using genuine travel documents that were issued to other people.

Fingerprints’ new biometric PC solution integrated in the HONOR MagicBook V14

Fingerprints’ new biometric PC solution integrated in the HONOR MagicBook V14

Fingerprint Cards AB (Fingerprints) today announced that the company’s new biometric solution for the PC
market is integrated in the new HONOR MagicBook V14.

“I am very pleased with this product launch by HONOR, which demonstrates the positive trend in demand for
biometric authentication in consumer and enterprise PCs. Microsoft’s recent decision to allow all their users to completely remove the password from their accounts, in favor of using biometric authentication and
authenticator apps, will most likely further accelerate this trend. Fingerprints is poised for continued growth in
this segment, providing the perfect way to add convenient and secure authentication to PCs,” comments Ted
Hansson, Senior VP Business Line Mobile at Fingerprints.

Fingerprints expects strong growth in the PC segment, both in the short and in the long term, partly due to the fact that significantly more computers are sold now compared to pre-pandemic levels, but mainly because the share of PCs with fingerprint sensors is expected to increase significantly from today’s relatively low levels.

Thus far, Fingerprints has been awarded design wins with three of the world’s top five PC manufacturers.

Adaptive Recognition Case Study: Singaporean banks redefine the usage of ATMs

Adaptive Recognition Case Study: Singaporean banks redefine the usage of ATMs

ATMs have been part of our environment for such a long time that most of us cannot remember what is abbreviated by these three letters. It is the Automated Teller Machine, where we can take out cash from our bank accounts, without having an appointment in the bank office. We have been using these machines and never expected how much more these platforms could be capable of – if backed up with some innovation.

Quick project facts

  • Location: Singapore
  • Products: Combo Smart Kiosk passport reader
  • Key functionality: self-service customer verification
  • Year of installation: 2017-2020

ATM vs. VTM

To understand the future of ATMs, let’s define VTM first: it stands for Video Teller Machine – an ATM itself, but a smart one with live video connection, capable of extended functionality.

ID scanners in DBS ATM

DBS newsroom

VTMs provide round-the-clock branch banking services to customers, with the option of virtual teller assistance via live-video streaming. In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens and allow for customers to apply for debit cards and obtain them instantly.

In addition to the regular ATM functionality, you have all the mentioned extra services, and the only thing needed for getting access is:

  • having a video chat
  • identifying yourself at the machine

Self-service identification: ✓

We come in the picture at the identification phase, as our passport reader devices are integrated in the kiosk. These models are designed especially for built-in usage, offering a super-quick reading and authentication of local IDs and international passports. One of the advantages of such technology is the self-service usage: these scanners perfectly fit in the ATM / VTM procedure as anyone can use them and verify his / her identity within seconds, even without special expertise.

Combo Smart Kiosk passport reader

Combo Smart Kiosk Scanners

Smooth passenger flow – made possible by integrated, super-fast ID verification

  • Ideal for e-gate / kiosk integration
  • Designed for personal travel documents
  • Automatic data reading and verification
  • Self-service operation

This innovation lets the customers use services:

  • without scheduling an appointment
  • without waiting in the bank office
  • even when the bank is closed

Though it is a great benefit for customers, the bank had multiple motivations when implementing this function: including costs, too. In fact, the labor cost and the rent of office spaces are too expensive – and constantly increasing. This is also why the bank wanted to find ways to service their customers better without physically being in the bank premises during office hours. It turned out to be definitely a win-win: an easy service both for the bank and the customers.

 

More to come

This technology was first introduced by DBS Bank in Singapore, back in 2017, thanks to the powerful cooperation between Adaptive Recognition Singapore, GRG Banking and DBS Bank (including POSB Bank).

Since then, the innovation has affected others: a new roll-out is planned for 2020 by OCBC Bank, for example. In that project, we are proud to share with you, that the same Combo Smart Kiosk passport readers are used. Expect updates shortly, till then, learn more about the project from this video:

Smart Engines’ ID scanning tech used by Royal Caribbean Group

Smart Engines’ ID scanning tech used by Royal Caribbean Group

Smart Engines technology helps Royal Caribbean Group streamline the guest boarding experience. Use of the Smart ID Engine has reduced friction and improved the guest experience, freeing terminal agents’ time to focus on personalizing guest interactions.

Royal Caribbean Group is known for premium service. Using Smart Engines technology, guests are presented a travel document scanning process that is quick and intuitive, and offers the guest a streamlined experience in the terminal before boarding the cruise. Indeed, most guests quickly and efficiently scan their travel documents at home before traveling to the terminal. When document scanning is necessary at the terminal, terminal agents efficiently handle the task leveraging the Smart ID Engine.

“By leveraging Smart Engines Smart ID Engine technology, we have been able to advance the guest arrival experience by removing friction, and by simplifying the experience at home and at the terminal.” — says Tim Klauda, VP Product, Royal Caribbean Group.

“Royal Caribbean Group strives – through innovation – to provide the best cruise experience to its guests and we share this same goal. Entering the cruise industry with the world’s leading cruise line is an important milestone for Smart Engines. We would like to thank Royal Caribbean Group for trusting us,” — states Dr. Vladimir Arlazarov, Founder and CEO of Smart Engines.

There are other synergies to the Royal Caribbean Group and Smart Engines collaboration. Both companies are united in a common goal to protect the environment. In 2020, Smart Engines joined the UN Global Compact. Smart Engines research is aimed at creating new energy-efficient neural network architectures. The proprietary Green OCR technology, developed in Smart Engines software products for document scanning, enables it to reduce carbon footprint in the process of machine learning and the use of AI on many devices.

Yinda Infocomm changes its name to Totm Technologies

Yinda Infocomm changes its name to Totm Technologies

Yinda Infocomm  announced during its Extraordinary General Meeting on 30 September 2021 that it will be changing its name to Totm Technologies Limited (“Totm Technologies”) while the stock trading code “42F” on the SGX-ST will remain unchanged. Along with the rebrand, comes a fresh focus for the business.

The leader of the business at the helm of Totm Technologies’ big ambitions is Mr Pierre Prunier, Chief Executive Officer & Executive Director. Mr Prunier was an early investor in InterBIO and since 2019 took on the role of Chief Strategy Officer. He is currently also a Director of InterBIO. Going forward, Mr Prunier will lead the Board in sourcing and assessing technology related investments.

“To support our vision to become a leading expert in Identity Management Solutions, especially in the space of Digital On-boarding and Digital ID, we selected the name Totm Technologies, which captures how a strong identity can inspire individuals and groups. This is a defining moment for the Group and this name change will better reflect our transformation into an identity management technology solutions provider. We look

forward to the future possibilities of growth and expansion for Totm Technologies, and to the contribution we can make across Asia Pacific and beyond with digital ID identity solutions for individuals, businesses and economies,” said Mr Prunier.

 

Connect:ID 2021 launches in Washington

Connect:ID 2021 launches in Washington

Leading identity industry event connect:ID 2021 launched today as an in-person event in Washington, with keynotes from the CBP, IBIA and ICAO set to take to the stage.

On day 1, keynotes will include John Mears, Chairman,IBIA and Diane Sabatino, Deputy Executive Assistant Com,US Customs and Border Protection.

Sabatino will address the issue of Expanding facial biometrics and mobile services to further secure and enhance travel.

Christiane DerMarkar,ICAO TRIP,I.C.A.O will cover ICAO TRIP tools for a seamless and contactless travel to support air transport recovery.

On day 2, David Pekoske,Administrator,Transportation Security Administration, will be the Future of Identity Keynote from the TSA.

Andrew Boyd,CEO,IDEMIA National Security Solutions, will talk on “Using identity-based digital disruptors to improve user experience and achieve higher levels of security at speed”.

To see the full conference agenda, click here.

Connect:ID 2021 will take place from 5-6 October at the Walter E. Washington Convention Center, Washington.

connect:ID is brought to you by the highly influential and experienced teams from Science Media Partners (SMP) and the International Biometrics + Identity Association (IBIA).

IBIA is the leading Association in the biometric and identity sector, while SMP, owned by Terrapinn, are the editors of critically acclaimed Security Document World, Planet Biometrics and Digital ID Wire new portals.

Contact center platforms using Veridas voice biometrics

Contact center platforms using Veridas voice biometrics

Veridas’ voice biometrics solution, a leading company in developing solutions for digital identity verification, is being used by some of the world’s leading companies, such as BBVA, Deutsche Telekom, or Prosegur, and implemented in the different Contact Center platforms they use: Avaya, Genesys, Twilio, Amazon Connect, or Enghouse, among others.

The reasons why Veridas is being chosen over its competitors are clear: no one offers such impressive technological features (authentication with 3 seconds of voice, regardless of text and language), with such a high performance (accuracy of over 99.9%; evaluated by the National Institute of Standards and Technology, NIST, the main evaluating body for this type of technology in the world, as one of the leading solutions in the world) and with such strongrespect for user privacy (Veridas does not need to store customer data for the proper functioning of its technology).

When we at Veridas decided to develop a product specifically for Call Centers, in which the end-user could be authenticated in real-time while conversing with an agent, we made the firm decision to design it so that it could be easily and integrated into any existing platform. And it is now that this long-term vision is bearing numerous fruits, after months invested in the development and configuration of a solution based on 100% proprietary technology, based on artificial intelligence algorithms and neural networks” explains Miguel Zarraluqui, Product Manager of Voice Biometrics at Veridas.

Avaya, Genesys, Twilio, Amazon Connect, and Enghouse are not the only solutions the leader in digital identity verification is working on. Veridas continues to consolidate its partner network to reach more customers worldwide, seeking to offer the best possible services at all stages of the customer’s life, from sales to implementation, including integration support and technical support. Veridas is charting new avenues of collaboration among the leading platforms of such significant companies as Evolution, Talkdesk, Odigo, IBM, and Link Mobility.

There was no point in doing it quickly and exclusively for one platform. At Veridas, it was clear to us that we had to go for a multiplatform solution that could be integrated into a matter of days in any client, regardless of the contact center solution they had” concluded Zarraluqui.

Until today, improving any one of these areas (customer experience, security, and costs) implied an impact on the others. You couldn’t increase security without compromising UX and vice versa. But this is no longer a utopia: it is possible to improve all three areas simultaneously thanks to biometric solutions like ours. In short, the return on investment for our customers is immediate, while improving security and customer experience” said Eduardo Azanza, CEO of Veridas, speaking recently at Digital X 2021, an event organized by one of its main partners, Deutsche Telekom.

Only biometrics can replace current authentication methods, such as passwords, question-based processes, or OTPs, substantially improving security while significantly improving the end-user experience. And, of course, reducing the associated cost, since, at last, it is possible to go from authentication processes that take 30 or 40 seconds on average to zero.

With Veridas’ text-independent technology, companies no longer need to spend time authenticating their customers; simply establishing a natural conversation with them is enough. The technology will do the rest.

 

Neurotechnology biometric voter system used in Ghana vote

Neurotechnology biometric voter system used in Ghana vote

Neurotechnology, a provider of deep-learning-based solutions and high-precision biometric identification and object recognition technologies, today announced that the company’s services and products, including the MegaMatcher Automatic Biometric Identification System (ABIS), were used for Ghana’s Biometric Voter Management System, providing voter registration, deduplication, adjudication, final voter list generation and verification during voting for the country’s general elections held on December 7, 2020.

Neurotechnology delivered the Biometric Voter Management System (Software) and provided related services for the Ghana Electoral Commission in record time – just nine months from start to finish – covering everything from initial voter registration to final voter list preparation and onsite support for the General Election.

Neurotechnology’s MegaMatcher ABIS provided deduplication for a total of 17,027,641 registrants who were eligible to vote in the general election. By matching fingerprints and/or facial biometrics for each registrant name, the system successfully identified 15,860 multiple registrations conducted by 7,890 unique individuals who attempted to register more than once using different names.

“We are highly satisfied with Neurotechnology’s software and services, which were provided in a short timeframe –nine months to be precise, from inception to completion,” stated Mrs. Jean Mensa, Chairperson for the Electoral Commission of Ghana. “The staff of Neurotech were highly professional and helpful.  They were responsive and accessible in that they were physically present on site throughout the duration of the exercise.

By providing highly accurate identification and verification of each registered voter, and by ensuring that each voter was only able to cast one vote, the MegaMatcher ABIS Biometric Voter Management System helped to ensure fair, transparent, credible and successful general elections in Ghana.

“We were pleased to work with the Electoral Commission of Ghana for their Biometric Voter Management System,” said Irmantas Naujikas, Director of Neurotechnology.

 

JENETRIC introduces the second generation of the LIVETOUCH QUATTRO Compact

JENETRIC introduces the second generation of the LIVETOUCH QUATTRO Compact

After successfully establishing its ultra-mobile 10-finger scanner,  today JENETRIC introduces the second generation of the LIVETOUCH QUATTRO Compact.  With enhanced functionality and available user guidance, the LIVETOUCH QUATTRO  Compact ups the FAP 60 scanner to become the first choice for fingerprint enrollment and  verification in mobile applications. 

Despite the small size of the device, it has been possible to integrate intuitive user guidance  into the device. The colored pictograms make it clear to the user at which point in time,  which fingers are to be placed and when the capture is finished. This reduces the need for  officer assistance, eliminates capture errors and speeds up the overall fingerprinting process. 

“We have taken the feedback from our customers seriously. They particularly appreciate the  integrated user guidance of our stationary scanner. So, it was only logical to also equip our  mobile fingerprint scanner with user guidance and thus simplify the handling of the devices,”  says Roberto Wolfer, CEO of JENETRIC GmbH. 

A new milestone is the ability to scan fingerprints and documents on just one capture  surface. The LIVETOUCH QUATTRO Compact Up thus combines two modalities in one device:  the capture of fingerprints in FAP 60 format and the scanning of documents in ID 1 format ,  such as ID cards, driver’s licenses or barcodes. For this purpose, the document is placed on  the scanning surface of the device. Focusing is not necessary, and reflections and disruptions  from ambient light are avoided, so an additional device for document scans can be omitted. 

“With the LIVETOUCH QUATRO Compact Up, we are exploiting the full potential of optical  TFT technology for the first time: Best fingerprint quality combined with document capture – all in the smallest size and with minimal weight. No other capture technology offers these  capabilities.” 

In addition, ambient light resistance has been significantly improved. Thanks to the patented  sensor design, very good fingerprint images are produced even in bright ambient lighting  conditions. 

 

NEC National Security Systems to showcase its  Digital ID platform, iris recognition tech at connect:ID 2021

NEC National Security Systems to showcase its Digital ID platform, iris recognition tech at connect:ID 2021

NEC National Security Systems (NEC NSS) will showcase several of its latest biometric technologies, including its breakthrough digital identity management platform and iris recognition capabilities, at the industry leading connect:ID 2021 conference in Washington, D.C. on October 5-6, 2021.  

As part of the trade show, several of NEC’s NSS experts will be presenting keynote addresses and participating in panels  to discuss key issues in digital identity management, AI and biometric solutions. These company leaders include Dr.  Kathleen Kiernan, the newly appointed President of NEC NSS, a FOCI-mitigated federal business unit; NEC Corporation  of America’s Senior Vice President and Chief Experience Officer and NEC NSS Board Member, Raffie Beroukhim; along  with NEC Corporation of America’s Chief Technology Officer Kris Ranganath. The speakers will join an impressive list of  government executives, travel industry members, industry analysts and other key stakeholders in the biometric  marketplace. 

“As the new President of NSS, I am delighted to deliver a keynote address at the connect:ID show which brings the best  people and technologies together with a singular focus on protecting our nation’s future security,” said Dr. Kiernan. “We  will have the opportunity to demonstrate and discuss the latest innovations in AI and face recognition technology  available to government from physical security to facilities management. We protect those who protect us.” 

NEC NSS will showcase various solutions running on its cloud native digital identity platform, along with its new iris-face  combo kiosk that can seamlessly match either a user’s iris or face–or both modalities simultaneously–against an existing  document. The hybrid system is first-of-its-kind and is considered a breakthrough technology that will add an extra layer  of security over the top of existing identity verification platforms.  

“We believe that multimodal solutions, coupled with the most advanced AI technologies offered on a robust,  configurable, cloud native platform provides an array of benefits to government agencies, not the least of which is  improved accuracy and confidence in making positive matches and eliminating false positives,” said Mr. Beroukhim.  “Because NEC has the #1 ranked face and iris algorithms in the world, according to NIST, our solutions are ideal for  agencies that require the best available and most accurate technology today.” 

In addition to its digital platform and iris-face solution, NEC NSS will also showcase: 

  • In-Vehicle Driver Identification, which detects and verifies the identity of drivers through the windshield, at  security gates and vehicle checkpoints quickly and efficiently, without the need for physical documents or close  contact with security agents. 
  • Global Entry Kiosk, a contactless self-service kiosk that provides an expedited and hygienic clearance process for  pre-approved travelers at airports and other points-of-entry. 
  • Digital Security Visitor Management, a multimodal touchless and frictionless solution for visitor management. 
  • SmartScanTM, a multimodal capture system, that provides superior flexibility, reliability and speed for applicant  and background processing.
  • Integra-ID IBW Workstation, which features an intuitive Microsoft Windows 10 platform to help identify leads  in forensic investigations and easily integrates with existing law enforcement agencies. 

As a Platinum-level sponsor, NEC NSS’ booth #501 will occupy one of the biggest places on the trade show floor and  eight different speakers will present and participate in featured discussions, interviews and conversations. This includes: 

  • “Putting a Face on the Digital ID Generation,” the conference’s opening keynote address which is to be  delivered by Dr. Kathleen Kiernan, the newly appointed President of NEC’s National Security Solutions. 
  • “Decentralized Identity,” a summit speech about the benefits of decentralized identity management solutions. The presentation by NEC Corporation of America’s leading Chief Technology Officer, Kris Ranganath.  
  • “The Future of Digital Travel” will be an interview with Vice President of Customer Experience, Allen Ganz, who  has helped implement biometric solutions in the aviation environment. Including the first curb-to-gate system  for a commercial airline in the U.S., which was unveiled at Atlanta’s Terminal F in 2019.  
  • As a Board Member of the International Biometric Identity Association (IBIA), NEC’s Chief Experience Officer and  NSS Board Member Raffie Beroukhim will participate in a panel discussion on key topics in advanced recognition  for government agencies. 
  • NEC NSS’ Frank Sangiorgi, Chris Gillyard and Trisha Orndoff, will host three different roundtable conversations  about “Invisible & Secure Borders of the Future,” “Life after CAC,” and the “Evolution of Contactless  Environments.” ARS director Austin Park will participate in a panel on “Digital ID Ecosystems.” 

The connect:ID 2021 show is one of the key biometric conferences that takes place each year attracting some of the  biggest industry players from the federal government and industry. This show is an opportunity for key stakeholders in  identity management solutions to discuss important issues in the deployment of new technology solutions across enterprise-level systems. This includes visioning sessions for new modes of deployment, as well as standards needed for  the safe, ethical and responsible use of biometric technology.  

Alutel Mobility establishes alliance with Imageware

Alutel Mobility establishes alliance with Imageware

Imageware, a provider of biometric identification and authentication, and Alutel Mobility, a company specializing in mobile access control technologies, mustering, visitor management, document control and corporate cafeteria management, as well as software development services, announced an agreement to embed Imageware’s market leading biometric capabilities into Alutel’s AMS Suite 6.0 solutions.

“Imageware and Alutel have worked very closely together to design a system that will be secure in any environment: with network connection or even offline, leveraging biometrics and AI at the edge [i.e. computing and storing data closer to the data sources],” said AJ Naddell, Imageware SVP of Product Management & Sales. “Alutel’s market leading mobile access control solution paired with top NIST-rated biometric algorithms delivered through Imageware’s patented Biometric Engine will help increase security for customers across multiple locations, including airports, ports, office buildings, mines, refineries, production plants, public transportation, and several others. We are already working together on a number of domestic opportunites in the United States.”

“Customer requirements, environments, and situations all change, and our technology must adapt to these changes,” said Michel Grudzien, CEO of Alutel Mobility. “Authentication via facial recognition will increase security when verifying and facilitating access in open environments where fixed systems (such as turnstiles or gates) cannot be implemented. This functionality also allows access without physical items that people must have, such as cards or even telephones, that in an emergency can become an obstacle to validation,” said Grudzien.

This combined solution verifies users’ identities by leveraging on-device biometric matching. The biometrics on the device are continuously synced with a Cloud-based database. This separation between on-device and Cloud-based matching is what enables the critical offline biometric matching capability.

With Imageware’s patented Biometric Engine, the photo of an employee or visitor registered in AMS Suite 6.0 will be compared with a live image of the person entering or leaving a facility, granting or denying access according to the permissions previously assigned through the Alutel Mobile application. Likewise, organizations will be able to use this mobile and contactless authentication to mark checkpoints on evacuation routes with the Mustering module.

Alutel offers the combined applications with their RAGTAB tablet (ruggedized tablet), and will work on both iOS or Android operating systems.

 

Alcatraz AI to showcase security solution at Connect:ID

Alcatraz AI to showcase security solution at Connect:ID

Alcatraz AI, a leader in physical security technologies, will showcase its state-of-the-art product, the Rock, at Connect:ID (Booth 309). This will be Alcatraz AI’s first time attending the conference, which is taking place at the Walter E. Washington Convention Center in Washington, D.C. on October 5-6.

Powered by machine learning, Alcatraz AI’s Rock operates autonomously to recognize your face as your credential, creating a seamless interaction between the individual and the Rock. The innovative technology solves the challenge of securing buildings and minimizing friction without impeding the movement of people because of its precise and fast authentication. The Rock also minimizes touchpoints and provides facemask verification to ensure COVID safety. The Rock’s technology is built to work anywhere – in data centers, healthcare facilities, schools and universities, financial institutions, stadiums, and more.

Alcatraz AI’s Rock, which combines advanced AI and 3D sensing technologies that provide facilities with enterprise-grade identity verification, is compliant with ONVIF standards. ONVIF certification allows Alcatraz AI to bridge the gap between access control and video management with a single device. Alcatraz AI’s Rock can function as an ONVIF camera and is certified with Profile S and Profile T to provide IP-based video streaming.

The Rock has the unique ability to effectively mitigate tailgating by detecting breaches in real-time and then preventing them. The solution can be configured to send an alert to the access control system (ACS) when an unauthorized user follows an authenticated user through a door. Alcatraz provides data on tailgating hotspots to support employers’ policy and stop breaches to ultimately modify physical security and access control.

“Our technologies provide a seamless solution to the most pressing security issues companies and organizations are facing today,” said Tina D’Agostin, CEO of Alcatraz AI. “As this is our first time participating in Connect:ID, we are looking forward to showcasing the unique capabilities of the Alcatraz AI’s access control technology to Connect:ID attendees.”