At the Biometrics Institute's facial recognition in focus session during its online Congress, delegates were asked if they thought the biometrics community had done enough to influence the message on the ethical use of facial recognition.Only 23% said yes. In further polls of the near 250 attendees at the month-long event, 96% said standardised testing was important for the industry's future. In the final of the eight sessions of Congress, delegates revealed that despite the hit to the industry from COVID-19 outlined in the institute's recent State of Biometrics Report,92% still felt optimistic about biometric opportunities over the next 12 months.Isabelle Moeller, chief executive of the Biometrics Institute said: “Through these important discussions, the task ahead is clear. We need to define what good looks like and be transparent about our processes. Transparency is the only way to build trust into the business of biometrics.”Expert presenters included Wojciech Wiewiorowski – the European Data Protection Supervisor, Ken Gantt from the US Department of Homeland Security, Steven Wright from the UK Information Commissioner's Office, Patrick Grother and Mei Ngan from the National Institute of Standards and Technology (NIST).Robert Mocny, former director of US-VISIT at the US Department of Homeland Security said, “The Biometrics Institute has once again delivered on its promise of providing a trusted and open platform for discussions of very diverse stakeholders on how to get biometrics right”