CaixaBank has been recognised by The Banker magazine for the innovation of its ATMs with biometric technology, the world's first ATMs to allow withdrawals using facial recognition and without having to enter a PIN.The new service offered by CaixaBank, launched in February, has been chosen as Tech Project of the year in the “Delivery channels” category in The Banker Tech Projects Awards 2019. These awards recognise the best projects developed by financial institutions that have stood out during the year for their innovation and contribution to the technological transformation of the global financial sector.The award for CaixaBank's ATMs with facial recognition, granted by a panel of sector experts, comes in addition to the awards obtained by the Bank in previous editions, for projects such as the CaixaBankNow app (winner in the “Mobile” category in 2018), imaginBank's chatbot (winner in the “Artificial Intelligence” category in 2017) and the creation of imaginBank (named the Global Best Tech Project in 2016).CaixaBank's ATMs with facial recognition allow users to withdraw money from an ATM by simply recognising them from the image captured by the terminal's camera. The ATM has the hardware and software needed to validate up to 16,000 points on the image of the user's face, which guarantees totally secure identification.The objective of implementing biometric technology in ATMs is to offer a better user experience and greater security in transactions, given that it streamlines the customer identification process, and makes it possible to withdraw cash without memorising multiple passwords. CaixaBank has implemented this verification system in a selection of ATMs in Barcelona and Valencia and has plans to progressively expand facial recognition across its Store branches from the second half of 2019.
CaixaBank’s ATMs awarded for facial recognition
