Munich Airport is fulfilling its comprehensive approach to digital transformation across the main clusters of innovation leveraging biometrics: automation, self-service and security.
Dr Jan-Henrik Andersson, Chief Commercial & Chief Security Officer, at Munich Airport recently publicly detailed the layers of challenges and opportunities in their strategy to advance digital transformation across aviation, focusing on data optimisation and sharing, biometric deployment, digital processes, and taking an ecosystem approach.
FutureTravelExperience.com has reported Mr Andersson’s comments on “automating” typical security and experience features of the passengers’ journey and installing state-of-the-art biometric self-service kiosks.
Biometric installations were set underway from November 2020 when Munich Airport become a member of the Star Alliance, implementing Star Alliance Biometrics facial recognition technology to match the passenger’s live image to their boarding pass information and biometric held data.
The launch of the alliance collected new members, FrankfurtAirport and Munich Airport which both made Star Alliance Biometric touchpoints available to customers on Lufthansa or SWISS airlines to facilitate the travel process.
In his public comments, Andersson shared that biometric services and digitalisation was a priority across the airport’s operations including, commercial offerings, electronic advertising, security checks, baggage check-in and loading processes.
Data availability, he said, was enabling real-time updates on flight information, identification and “steering passenger processes more efficiently”, with test use of digital wallets where all passenger information could be kept in one place.
The airport’s digital app is also a “companion” to the passenger when filling in their pre-flight and identity information.