The Secure Identity Alliance has set out its recommendations of good practice amid failures to forecast identity supplies in the supply chain, creating long delays for customers receiving their government ID documents.
The non-profit association, which promotes best standards within the identity industry, has called for better planning in the supply chain to ensure that travel and access to citizen services is not impacted.
A global shortage of identity components (i.e. chips) exacerbated by the pandemic, with a surge of demand following the worst period of the outbreak, has contributed to the severe backlog.
According to the SIA, customers will continue to be the worst impacted by supply issues of electronic documents over 2023, as across the industry physical documents are gradually replaced by digital ID.
Billions of citizens around the world have transitioned to depending on eID cards, e-passports, and other methods of digital identity. Post-pandemic, digital transformation and the heightened demand of technologies has created more business opportunity for suppliers, while impacted their abilities to deliver greater promises.
As travel restrictions have eased, more people have decided to renew their travel documents compared to a 40% decrease in passport demand and use during the worst of the pandemic.
The Secure Identity Alliance is calling all on industry and government stakeholders to foster a collaborative approach to urge suppliers to focus on ensuring smooth delivery of crucial identity supplies. In addition, accurate forecasting is necessary while managing citizen expectations and communicating the reasons behind document delays.