Modern airline retail programmes are freeing consumer travel experiences from legacy systems and technologies and paper orientated checks. Even the most enduring travel document – the passport – is open to being reviewed by the industry and turned into a virtual credential derived from the state-issued passport. While it is a legacy item for travel, which gives a lot of passengers a sense of personal security, passports are no longer essential to processing identity information from the passenger and operating the travel business.

Biometric touchpoints offer a full security process throughout the airport from check-in to boarding, which fits the desired business models for airports and airlines to retain and attract customers.

Biometrics data in the cloud

Limak Kosovo International Airport JSC is boosting an existing partnership with Amadeus by harnessing passenger information in the cloud. The strength of biometric systems in travel is testament to the migration of data to the cloud. However, Robert Mitwiki, from the Human Colossus Foundation, warns of the need to think of securing data in motion rather than considering the security of where data is secured in the Cloud.

A spokesman for the airport said that deepening their long-standing relationship with Amadeus “was the next logical step in the major technology modernisation project” to deliver efficient services to customers that require transparency of their personal data in advance of travel and throughout security procedures at the airport.

The drive to adopt digital verification is passing over more control of passengers’ data to airlines and airports from facial recognition at check-in points, to personalised flight board information and back-up personalised information.