Across air travel, sea travel and global rail services, optimised customer experiences and safe travel amounting to global security is being made possible with the use of digital identity.

Hear Nick van Straten from the KLM Royal Dutch Airlines, one of the key players in the global travel industry, talking about building the Digital Travel Certificate pilot programme, alongside various government and aviation perspectives that are also crucial to a holistic approach on developing robust strategies.

We have now reached a critical booking stage before Identity Week Europe in a week’s time when the whole ecosystem will be turned out to participate in meaningful discussions that link up cross-sector collaborations and retell successful use cases and pilots from the last year. Registrations are still flying – so book now to avoid disappointment!

As part of the Dutch Consortium, whose collaborative objective is deploying a Digital Travel Credential, KLM Royal Dutch Airlines is working closely with other member airlines to introduce the pilot from Canada and to the Netherlands.

In March, it was reported that identity tech company IDEMIA – who are a Gold sponsor of Identity Week Europe – would become a technology partner of the Dutch Consortium.

The European Commission co-founds the EU digital travel credential pilot which will be tested on KLM flights between the two regions for three months.

While the passport seems to have an ensuring future, the travel industry is also certain on ensuring passenger information and data is secured and credentials derived from state-issued passports can be stored on the holder’s smartphone like an e-passport.

In light of IDEMIA’s role as technology partner on the pilot, the panel: ‘Enhancing the Customer Experience with Digital ID in Travel’ at Identity Week Europe 2023 will explore the deployment further and share updates on how other members of the Dutch Consortium are also testing a digital travel credential. Alongside travel associations IATA, ICAO and Frontex, sharing their strategies for data, preserving integrity in onboarding, and delivering more digital travel credentials.

KLM airlines will be making two appearances during the event on 13-14 June in:

Panel: Enhancing the Customer Experience with Digital ID in Travel 

Mod: Matthew Finn 


  • Gabriel Marquie, IATA;  
  • Asmae Lotfi, Product Owner, Customer Experience Domain, KLM;  
  • Rema Rao, Head of Strategy and Payment EMEA, Uber; 
  • Ignacio Zozaya, Head of Unit, ETIAS Frontex 
  • Ciaran Carolan, ICAO 

Panel: Contactless Biometrics 

Mod: Dinusha Frings, EAB 


  • Mika Hansson, Senior Policy Advisor, National Board of Police (Finland); 
  • Thirimachos Bourlai, Associate Professor, University of Georgia
  • Nick van Straten, KLM 
  • Jacob Österlindh, Swedish Police