Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.
Through this agreement, ENACOMM will refer its bank and credit union customers to Access Softek’s entire digital banking suite, which includes online and mobile banking, fraud prevention, video chat, wealth management and biometric authentication solutions. In the same way, Access Softek will refer its banks and credit unions to ENACOMM’s next-generation voice solutions for customer self-service, including intelligent interactive voice response (IVR) and conversational voice banking.
“Technology is more important than ever for financial services companies to quickly meet customers’ needs, without requiring them to jump through hoops. Financial institution customers need reliable self-service options that span every interaction channel, from phone to the web,” said Michael Boukadakis, Founder and CEO at ENACOMM. “Working with Access Softek, we can give banks and credit unions a comprehensive set of solutions that help them provide a frictionless customer experience, no matter which channel they use.”
According to Research and Markets, the global IVR systems market is expected to reach $6.1 billion by 2027. As IVR maintains its crucial role in customer service and the importance of digital banking capabilities continues to grow, this agreement will be critical in providing banks and credit unions with all the tools they need to be successful.
“The customer experience is everything for banks and credit unions. Consumers today expect nothing less than the best,” said Chris Doner, founder and CEO of Access Softek. “Through this partnership, financial institutions can ensure their customer experience is exceeding today’s consumers’ expectations, no matter if they choose to call in or log in.”