VoiceVault has announced the release of a voice biometric identity management solution for credentials and password reset requests.VoiceVault Identity Manager (vIM) enables users to avoid the process of waiting on hold to speak with a help desk representative to verify identities, said the firm.in a statementThe company noted that account lock outs place a burden on Call Center staff during normal business hours and, if these lock outs occur after hours, end users are now unable to complete potentially time sensitive transactions.”Organisations are eager to utilize their help desk team for more pressing support issues and deliver secure convenience for their customers,” said Julia Webb, Vice President of Sales and Marketing, “and customers alike are ready to simplify their online identity. VoiceVault's voice biometric identity management mobile app, VoiceVault Identity Manager, is responding to this need.””With VoiceVault Identity Manager, organizations are able to automate system password resets and account unlocking for as low as $1 per user, per year while providing enhanced security and a streamlined user experience. For maximum flexibility, vIM can be accessed through a simple Andorid or iOS mobile app or by calling a dedicated phone number.”

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