In 2025, we spoke to Lorena Roman, Strategic Partnerships and Ecosystem Analyst at Raiffeisen Bank International, who highlighted that digital identity wallets are becoming an increasingly important topic for the banking sector, noting that discussions are often more productive when industry stakeholders can meet and exchange ideas in person.
We asked Lorena:
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Why is the financial services sector uniquely positioned to take a leading role in the development and adoption of digital identity solutions?
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What are the key implications for digital identity verification, especially as institutions face increasing pressure to combat identity fraud and emerging threats such as deepfakes?
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How are AI and biometric technologies being leveraged to detect and prevent fraud within financial services?
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How would you describe the current state of collaboration between financial institutions, regulators, and technology providers in advancing digital identity and verification systems, and in building the necessary trust and scalability?
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What are the main barriers to consumer adoption of digital identity solutions, and how can the industry overcome them?
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In the face of rising data breaches and transactional fraud, how are banks and companies adapting their security strategies to protect customer information and maintain trust?
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How has the evolution of open banking – and the broader trend toward open data sharing across financial services – accelerated the need for digital identities? In what ways are open ecosystems reshaping the financial landscape?
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To what extent are banks taking ownership of digital wallets, and what are the strategic benefits in terms of customer relationships, data-driven insights, and service personalisation?
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Will digital identity wallets be integrated into existing payment ecosystems, or will they operate as standalone platforms?
