Enterprise software solutions firm NICE has announced the launch of a new holistic voice-based authentication solution.The company said that its Real-Time Authentication (RTA) solution has now been enhanced to use one voice print for each customer, a move expected to boost enrolment rates.This solution offers a unique, single platform for passively enrolling customers based on historical recordings, said NICE in a statement.With the NICE RTA solution, callers' issues are resolved within the natural flow of conversation, without having to answer pesky questions, like “What's the name of your first grade teacher?”Dan Miller, Lead Analyst, Opus Research, said “Organisations are realising the tremendous added value of voice biometrics solutions for authentication and fraud loss reduction. Yet, the main barrier to adoption is the limited enrollment rates in the IVR channel due to the complexity of the enrollment process. With its new offering, NICE addresses this issue, and we expect it to be a key driver for accelerated global growth and wider implementation of large-scale voice authentication systems. As a leader in this market, NICE is well-positioned to steer this important shift.”Miki Migdal, president of the NICE Enterprise Product Group:”NICE's latest RTA solution offers a breakthrough in authentication technology, which is helping organisations reinvent customer service. NICE is the first to offer a unified voice biometrics system for all voice channels, including passive enrollment for IVR interactions, which ensures that customers can resolve their issues via self-service channels, with zero effort needed. At the same time, the solution continues to address the operational needs of contact centres to reduce call volume and handle times, while delivering a quick return on investment.”