Pioneering biometric technology is to be deployed in two airports in India’s capital to streamline the customer entry-exit journey – also upholding security and privacy with the handling of passenger data.
Bangalore and Varanasi airports will be the first to receive the facial biometric app, DigiYatra. The rollout will move onto airports in Hyderabad, Kolkata, Pune and Vijayawada by March 2023.
The app will ensure a touchless and seamless experience for the customer when onboarding their advanced passenger information, verifying their identity and scanning their boarding pass at any of these airports.
India’s The Parliamentary Standing Committee formally recommended that parliament leverage biometrics in a report to limit crowding and large queues at airports. The committee conceded that the current system was outdated using Door Frame Metal Detectors and Hand Held Metal Detectors instead of touchless and less invasive biometric technology.
The proposal for full-body biometric scanners is not new; the Ministry of Civil Aviation conducted a pilot project at Hyderabad airport in 2016.