Gnani.ai, a frontrunner in Conversational AI and voice security domain, today announced the launch of its home-grown Voice Biometrics software. Christened armour365, the biometric solution boasts of path-breaking features to cater to new and emerging risks in fraud prevention and information security. armour365 Voice Biometrics works on 300 plus proprietary audio features and comes with out-of-the-box integrations to multiple contact center software providers and messaging apps.
The solution is equipped with top-of-the-line features like “anti-spoof layer,” “replay attack detection” and “one enrollment” to offer unparalleled security and CX for industries such as Contact Centers, Banks, Defence, Healthcare, etc. for applications ranging from omnichannel customer authentication to secured access to sensitive devices.
Ganesh Gopalan, Co-founder and CEO, Gnani.ai, said, “Voice Biometrics can be a blessing in disguise for Contact Center and Infosec leaders battling fraud and data theft through various communication channels. With a response time of less than 500 milliseconds, armour365™ has been engineered to help IT and security teams to replace error-prone and legacy authentication methods like PINs and passwords to realize the potential of Voice Biometrics being truly contactless.”
armour365™ can be implemented and integrated into any CRM for seamless authentication without the need for coding or a device interface.
Commenting on the launch, Ananth Nagaraj, Co-founder and CTO, Gnani.ai, said, “We are thrilled to launch armour365™ with industry-leading accuracy and thankful to our Engineering and Product teams to have pulled this off indigenously. We’re confident our customers will benefit immensely with this ‘low-cost and no-code solution’ built to offer reliable voice security.”
Gnani.ai plans to host the offering on major cloud marketplace platforms for customers and developers to take advantage of competitive pricing and ease of accessing the solutions through APIs.