Gesa Credit Union has won a technology award following its pilot of palm vein technology at branches.Gesa Credit Union was recognized for their innovative use of technology by Retail Banker International (RBI) at the Retail Banking Conference and Awards 2017Last year, the credit union trialled the use of Verifast: Palm Authentication, which uses near-infrared scanning of an individual's palm vein patterns.Gesa reduced the time to authenticate a member in the branch by 93 percent, speeding up the teller line while enhancing security and improving the customer experience.On a 1-to-5-point scale with 5 being the best, about 99.9 percent of Gesa members using the solution rated the palm vein technology a 5 on both the registration process and use.
Credit union wins award after biometric deployment
