Richland, Washington-based Gesa Credit Union has deployed palm recognition scanners at branches to improve security and reduce transaction times.Gesa CU has deployed Fujitsu PalmSecure biometric technology and local firm Fiserv's DNA account processing platform.”Overall we think this is an excellent solution for our credit union to move forward into the future of how we transform and deliver service to our members,” Gesa Director of Products Karl Guynn told the Credit Union Times.Fiserv staff told the newspaper that the technology can increase authentication speed by more than 90%. Palm authentication also helps enhance efficiency for credit unions by reducing keystrokes, eliminating search screens and inaccurate selections, minimizing errors and speeding up transactions.”We focus on enabling a better experience at the branch by trying to streamline the authentication process,” Chris Van Der Stad, SVP/chief technology officer, Open Solutions for Fiserv, said. “We realized there was a lot of back and forth in trying to have a member prove they are who they say they are. That includes producing a driver's license or other forms of identification. Fiserv has enabled and leveraged biometrics in order to speed that up and make the process more secure.”
Credit union to read customers’ palms
