New York-based Voice biometrics firm Speechpro has revealed that its VoiceKey product has been selected for British contact centre specialists Aspect Software's newly launched customer solution.SpeechPro's VoiceKey, which offers text independent technologies and anti-spoofing liveness detection among other tech, will feature in Aspect Software's Innovation Exchange, a suite designed to improve customer engagement and increase efficiency in the contact centre.”Aspect is one of the most forward looking companies in customer engagement solutions,” noted Alexey Khitrov, President of SpeechPro. “We're excited to be able to feature our technology on the Innovation Exchange and help Aspect customers get access to the most cutting edge voice biometrics solutions.”Mike Moors, Aspect vice president of worldwide channels, said: “Enterprises carry a heavy burden of balancing high security, fraud protection, while simultaneously enhancing customer experience. SpeechPro's biometric voice verification offering demonstrates the kind of state-of-the-art solution and innovative provider Aspect strives to partner with.”Last July, SpeechPro's VoiceKey technology was tested by the National Institute of Standards and Technology (NIST) along with more than 100 submissions from leading companies, universities and laboratories around the globe, including Raytheon, IBM and 3M.Opus Research has predicted that annual revenues in the voice biometrics industry will exceed $584 million in the next three years, representing a 37.2 percent compound annual growth rate.
Aspect selects voice biometric solution from SpeechPro
