Fresh off the stage at Identity Week Europe, we caught up with Felimy Green, COO at Standard Chartered Bank, to understand the importance of the consumer relationship and striking a balance between ensuring the convenience and ease of an “Amazon experience” and “safety and soundness”.

He continues to say that technology has enabled the path to convenience in one of most safe and regulated industries, however, an issue that still persists is accessibility where the World Bank estimates a billion people in the world still do not have a means of identity.