South Korea carrier SK Telecom has deployed voice biometric security developed by Nuance to power the authentication process for its customers.SK Telecom, the leading mobile service provider in South Korea with over 28 million subscribers, has become the first organization in East Asia to offer voice biometric technology in the call center, according to a statement from Nuance.Previously, customers were asked a number of questions to verify their identity when calling into the contact center. Now, customers are simply asked to speak the predefined phrase: “At SK Telecom, my voice is my password,” to be authenticated into their account and then speak with a representative about their inquiry or request. This innovative solution allows for a quick, easy and secure customer experience. “When it comes to authentication, we've seen that PINS, passwords and security questions are leaving accounts vulnerable and can no longer be considered a safe and secure method,” said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. “By turning to voice biometrics, SK Telecom will be able to differentiate itself from other businesses by offering a truly innovative experience that is proven to be effective.”Nuance's voice biometrics solutions have been adopted by other large organizations such as ING Netherlands, Tangerine Bank, Tatra Banka, Turkcell, Santander Mexico and Vodacom South Africa.

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