Border security and aviation IT firm SITA has established the SITA Border Automation User Group. The inaugural meeting, hosted by Orlando International Airport in May 2015 explored how to drive greater efficiency and passenger satisfaction as the demand for automation grows.The most recent SITA Passenger Trends Survey found that US air travellers rank time-consuming security procedures among the top two areas for improvement. This frustration is likely to worsen, as international travel to the US is projected to grow by up to 6% each year over the 2014-2019 timeframe."SITA is committed to working together with our customers and early adopters of border automation technology to deliver the best passenger experience," says Paul Houghton, SITA president, Americas. "Our automated passport control (APC) Kiosks, which are already widely used in the US, and our Automated Border Control Gates, are part of an end-to-end suite of solutions designed to facilitate and provide a more secure passenger journey throughout the airport and across borders."SITA brought together airlines, airports and government representatives from across the US, along with experts in border technology, to explore ways to improve the passenger experience while maintaining security. The two-day session included discussions on best practices for integrating next-generation technology such as beacons, mobile apps and WiFi, as well as how to optimise Federal Inspection Station (FIS) design. John Newsome, director, Information Technology, Greater Orlando Aviation Authority (GOAA) says: "GOAA began processing international travellers from visa waiver countries with Phase 3 SITA APC Kiosks more than a year ago. We reduced the time required to complete the immigration process for those travellers to 90 seconds, or often much less, reducing stress for our travellers and impact on our facilities. Since the launch and based on the measured improvements, GOAA has added kiosks to both of our FIS facilities, and we are eager to continue improving the experience for international travelers by partnering with SITA to drive further border automation innovation."
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