Singapore's OCBC Bank and DBS Bank have both revealed plans to launch voice biometric authentication in their contact centres.DBS Bank revealed the plans in a statement on Friday, saying it will introduce the technology, which identifies “unique voiceprints”, by the end of the year to cut down the time to verify customers.”Instead of having to remember passwords and answers to security questions, customers can be verified in 15 seconds or less as they speak to customer service officers”, the bank added.OCBC Bank said last year that it would be implementing the tech.Last week, Hong Kong-based Citi announced that voice biometrics authentication for customers in Taiwan had started and that other Asia-Pacific locations would soon follow.Australia, Hong Kong and Singapore will follow in the coming weeks, and the service will be rolled out in the region this year and the next.Citi noted the voiceprint is stored in a totally secure encrypted form, adding that reducing the time – from an average of around 45 seconds to 15 seconds or less – means 66 per cent less time that is now spent on verifying details.Mr Rahul Joshi, Citi's Asia-Pacific head for consumer banking operations, said its call centres in Asia-Pacific receive about 35 million calls a year, of which a large portion is manually verified.”With voice biometrics authentication, we will make the verification process easier, faster, and more secure for clients,” he added.

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