UK bank Santander has become the first to allow customers to make account payments using their voice for authentication.The voice biometrics trial, developed with Nuance, will be open to iOS SmartBank app users and also allows users to report a lost card, although it will only allow voice-assisted payments to existing payees.Santander head of technology innovation Ed Metzger said: “This pioneering technology has huge potential to become an integral part of the future banking experience, playing a transformational role in the industry and redefining how customers choose to manage their money.”It follows the first phase of the project in March last year, which allowed customers to check their balance and spending by speaking to the app.Santander claimed that the new service would be particularly useful for vulnerable customers who find speaking easier than typing and using online banking.”Appetite for simple, intuitive banking solutions has grown significantly in recent years,” argued Metzger.The lender said it's different from voice biometrics used to authenticate users when logging in to accounts, although it did brand the service as “secure and simple to use.”
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