Voice biometrics and recognition firm Nuance has said it wants to double its number of major customers in India.Nuance is already working with up to six major firms but wants to see considerable expansion, staff told the Business Standard.”We are in talks with over a dozen of potential customers in India and hope to bring at least half in our portfolio of customers in the next two years,” said Jason Stirling, Senior Vice President, Nuance Communications Inc., without divulging details of revenue they generate from India being a privately owned company. India's Tata Sky deployed Nuance's speech recognition technology in their contact centre in December 2014.Rajeev Soni, Managing Director, South Asia, Nuance Communications, said “We will soon deploy this technology in an Indian telecom company.”Voice biometrics identifies each individual through their unique voiceprint, which eliminates the hassle of remembering and typing passwords and PINs, and makes the authentication process quick and painless for consumers. The voice gets analyzed and cross checked against more than 100 unique identifiers including behavioral features such as speed, cadence and pronunciation, and physical aspects including the shape of larynx, vocal tract and nasal passages.
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