German biometric firm Jenetric has said that its quattro fingerprint scan system would suit the needs of US and European authorities seeking biometric entry/exit solutions, since it has focused on developing an optimum user experience during its product development.In a statement, the firm notes that the efficient recording of fingerprints plays a key role in the identification of travellers, particularly in times of increasing terrorist threats and steadily growing number of global travellers.”In order to avoid errors, such automated control systems require an easy to understand user guidance,” says Roberto Wolfer, one of the founders and CEOs of JENETRIC GmbH.Last fall the German company launched quattro, which is particularly designed to facilitate self-service fingerprinting.”Users need to know exactly where, how and for how long they have to place their fingers on the scanning surface. Our LIVETOUCH quattro meets the authorities' requirements for devices, namely, that they communicate with the user,” states Wolfer.The firm's LIVETOUCH technology combines the fingerprint capture area with the user display for instructions and real-time feedback. This means travellers can place their fingers properly and will receive immediate feedback whether the recording has been performed correctly.The lack of such efficient user guidance might lead to a poor outcome and to confusion for passengers. These are findings from a two-year test phase with more than 1,500 participants of different national and ethnic origin, performed by the US Department of Homeland Security for designing the future Entry/Exit system at US air borders.JENETRIC noted that it has performed user studies together with experts in human-machine interaction from the Technical University of Chemnitz.”Our results confirm the US studies, the more the device communicates with a user in an easily understandable manner, the more successful the fingerprint capture process,” says Dirk Morgeneier, co-founder of JENETRIC GmbH, and emphasized: “All instructions are designed in a way that they can be understood by users independent of language, culture or previous knowledge.”
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