The biometric corridor enabled with motion detect identification capabilities is outpacing the historic document requirements at Jakarta and Surabaya airports.
Eligible travellers will no longer need to pause for security checks in the usual way, which has been the standard in travel for decades. The Seamless Corridors by Amadeus will verify the passenger making their expedited journey using facial biometrics. Innovation is significantly enhancing the border-crossing experience during the Hajj pilgrimage with a 10-fold capacity increase.
Indonesia’s Directorate General of Immigration is pioneering a future-first move, becoming the first authority in the world to introduce biometric corridors at scale with biometric on-the-move technology.
Rudy Daniello, Executive Vice President, AirOps, Amadeus commented that the Seamless Corridor is the ‘jewel in the crown’ of their end-to-end portfolio for seamless travel, helping to “remove friction and queues at the border”.
He said that digital identity and biometrics at key travel touchpoints is “finally possible for airlines, airports and governments to provide a truly seamless, secure experience”.
The technology transforms immigration from a slow, cumbersome process.
As part of the “All Indonesia” initiative, Indonesia’s immigration authority has deployed two biometric corridors at Jakarta airport and a third at Surabaya. The corridor design will focus on inclusivity, initially being aimed at elderly and disabled travellers, with longer term applications envisaged for all passengers across the country’s entire airport infrastructure.
Today, travellers requiring special assistance can enrol to use the new biometric corridors within the ‘All Indonesia’ app.
Passport details can be uploaded from the comfort of the traveller’s home, which allows the immigration service to perform advanced background checks before the traveller arrives at the airport.
Prior to being deployed for elderly and disabled passengers, the biometric corridors were used to facilitate the arrival of Hajj pilgrims. Indonesia has the largest quota of Hajj pilgrims of any country in the world with an estimated 220,000 people traveling between Indonesia and Saudi Arabia this year to observe the pilgrimage.
During the pilgrimage, each biometric corridor facilitated 30+ border crossings per minute at peak times, providing a more than ten-fold increase in border-crossing capacity compared to today’s biometric eGates. In total, more than 50,000 Hajj pilgrims were processed using the new biometrics-on-the-move technology.
The Seamless Corridor has been deployed to the Indonesian airports in a collaboration between Amadeus and Sinergi Teknoglobal Perkasa.
“Our collaboration with Amadeus and the Indonesia Immigration Department has been a true example of partnership in action,” said Andi Syach, CEO of PT. Sinergi Teknoglobal Perkasa. “By combining global expertise with local innovation, we are not only delivering world-class border solutions but also empowering Indonesia teams through technology transfer and capability building. This close cooperation ensures that the solutions deployed today will continue to evolve and serve the nation’s long-term vision for smart, secure, and seamless travel”
The solution reduces pressure during peak periods whilst allowing support for travellers who need assistance. The three Amadeus Seamless Corridors are already fully operational at two of Indonesia’s international airports, and support the existing 243 automated border control gates in helping the country’s border authority to be at the forefront of immigration management.
