Gaining proof of identity from a trusted source like a bank through ConnectID approves first-time Refundid customers seeking an instant refund.
Refundid facilitates the repayment to the customer of some Australia’s biggest retailers, but must approve the returns claim and the individual’s right identity to make a repayment. As ConnectID sources data from trust bodies where most people will have a personal history, the person can be validated successfully.
The fintech solution for the retail sector has integrated with the Australian Payments Plus owned digital identity solution, leveraging its third-party data approach.
This recent collaboration will join over 160 globally recognisable brands using the intelligent services to elevate customer experiences by reducing the need for manual data entry. The trusted data from ConnectID protects against refund fraud and other risks associated with sharing sensitive information directly.
Ilan Kessler, CTO at Refundid shared, “Refundid helps retailers meet customer expectations by turning what is typically a negative experience into a positive one, so we’re always looking for clever ways to streamline and improve the refund process, and integrating with ConnectID was the perfect choice.”
“First time customers who are creating an account to receive their Refundid instant refund can now use ConnectID to verify their identity. What’s more, with Refundid being an extension of our retailer’s service offering, joining the ConnectID ecosystem helps us further enhance customer confidence and trust”, Kessler continued.
Andrew Black, Managing Director for ConnectID at AP+, emphasised the significance of digital identity in creating safer, more secure online environments for customers. “We’re excited to welcome Refundid into the ConnectID network. The growth and preservation of customer trust is a cornerstone of success in the retail world, and they can mean the difference between a single interaction and a long-term customer relationship. By joining ConnectID, retailers can enhance consumer trust in the handling of their sensitive information, streamlining and securing identity verification while reducing the need for sharing ID documents.”
