New York-based Citigroup has revealed plans to implement voice-based biometric security in Asia as customers increasingly go digital and mobile rather than visit branches.The bank should have some 1 million Asian users of the biometric authentication system within the next 12 months, Anand Selvakesari, Citigroup's Singapore-based consumer banking head for Asia Pacific, told Bloomberg.The technology will likely use a voice print in places of a password or knowledge-based answers, and allow customers to validate money transfers, bill payments and checks on account balances.”One of the frustrating points for the client is remembering the password and being asked questions multiple times over,” Selvakesari, 49, said in an interview.He added that the biometric tech will cut the time Citigroup's Asian customer service division takes to validate a client's identity over the phone to 15 seconds, from 45 seconds previously.
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