Advanced technology is making it possible to redesign federal online services around citizens’ needs rather than the government.
The U.S. administration is unveiling America.gov, a new AI website that defines simplicity, speed and security.
In the past, people have had to search through numerous federal department sites without interoperability, and volunteer information that the government already holds on who they are. The provision of America.gov will eliminate this unnecessary data disclosure from any citizen whilst being “unified digital front door” to the Federal Government to seek Federal information or services.
A more intelligent service directory will allow a secure point of entry, assisted by modern AI.
The website will “reserve each agency’s custody and control of its records, systems, statutory responsibilities, and adjudicatory authority and ensure that unifying access to Federal services does not create a centralised Federal system of records concerning the American people”.
