At Identity Week America 2024, SITA announced its Smart Path technology had biometrically enabled 5,000 touchpoints in 43 airports to make outbound experiences seamless.
The challenge SITA posed to the industry was to make the inbound experience welcoming too, to follow in the footsteps of the Government of Aruba’s One Pass, in partnership with SITA, which delivers the seamless inbound travel experience.
Andy Smith covered data privacy and discretion which should always be in favour of protecting the customer, whilst balancing the need for governments and travel authorities to know who you are. The passport holder is a custodian of the data, not the owner. Despite showcasing the successful implementation of verifiable digital credential technology with partners like Aruba, Andy Smith said it could be decades before the travel continuum pivots away from mandatory physical passports.
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