SITA has been awarded a 5-year extension to their contract serving leading air transport technology at Heathrow, the UK’s largest airport.
The renewed tender is proof that Heathrow is continuing one of its vital supplier relationships with SITA to deliver outstanding security and expedited passenger journeys. The airport is advancing its digital infrastructure network. As both continue a trusting collaboration, this will be their longest contract extension to date.
The agreement will be as comprehensive as ever with SITA providing a wide range of network, telecommunications, and connectivity services, while introducing innovative new solutions to businesses operating within Heathrow. The traffic through Heathrow peaked at nearly 80 million passengers in 2023 reinforcing the strong relationships with SITA and other partners to continually strengthen Heathrow’s extensive network of digital/ IT infrastructure along the passenger journey.
This includes supporting thousands of network access switches and wireless access points, and thousands more analogue and internet phone lines. With this, Heathrow will continue to benefit from SITA’s deep knowledge and understanding of the complex airport environment.
In addition, as part of the deal, the SITA on-site team at Heathrow will deliver new projects and ongoing support around the network telecoms infrastructure, cyber-security, radio and operational technology. They will be on hand to support Heathrow’s internal customers, B2B commercial customers, and the airport’s wider supply chain.
Sergio Colella, President, Europe at SITA, said:
“As air traffic increases across European airports, airports are increasingly prioritising IT to strengthen their operations, and give their passengers a seamless experience. With this fantastic agreement, SITA continues to show why we remain the air transport industry’s most trusted partner. By delivering a robust IT infrastructure, our goal is to make sure Heathrow can future-proof its network needs for effortless operations, all while making the passenger experience more enjoyable. This partnership also opens exciting new avenues for commercial clients enabling the London airport to offer its customers a raft of new opportunities.”
Helen Elsby, Chief Solutions Officer, Heathrow Airport, further commented:
“We are delighted to extend our partnership with SITA as strengthening and enhancing our IT infrastructure is critical to our mission to be an extraordinary airport fit for the future”.
