Enter the peak summer travel season!
20 million United customers with connected flights booked over the summer will be able to check real-time flight information and get personalised directions to connecting gates through the updated United Mobile App.
More personalised app features are an extension of the airline’s ConnectionSaver back-end technology, which will help 98% of customers keep track of connecting flight status.
Since its launch in 2019, the AI tool has transformed 3.3 million connection flight journeys, notifying customers if departing flights can be held.
United trialed these app features during a beta test period this spring, and during that time, more than 350,000 customers used the new features, achieving a 98% success rate making their connection.
“We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience,” said David Kinzelman, United’s Chief Customer Officer. “Our award-winning mobile app is a game-changer during travel, and with these new features, our customers will have even more real-time details about their flight and as a result, have an even better experience flying United.”
The new features will roll out in time for the Fourth of July holiday when passenger traffic is expected to spike to more than 6 million passengers over the travel period between June 27 to July 7.
