Access Softek and ENACOMM sign referral deal

Access Softek and ENACOMM sign referral deal

 Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.

Through this agreement, ENACOMM will refer its bank and credit union customers to Access Softek’s entire digital banking suite, which includes online and mobile banking, fraud prevention, video chat, wealth management and biometric authentication solutions. In the same way, Access Softek will refer its banks and credit unions to ENACOMM’s next-generation voice solutions for customer self-service, including intelligent interactive voice response (IVR) and conversational voice banking.

“Technology is more important than ever for financial services companies to quickly meet customers’ needs, without requiring them to jump through hoops. Financial institution customers need reliable self-service options that span every interaction channel, from phone to the web,” said Michael Boukadakis, Founder and CEO at ENACOMM. “Working with Access Softek, we can give banks and credit unions a comprehensive set of solutions that help them provide a frictionless customer experience, no matter which channel they use.”

According to Research and Markets, the global IVR systems market is expected to reach $6.1 billion by 2027. As IVR maintains its crucial role in customer service and the importance of digital banking capabilities continues to grow, this agreement will be critical in providing banks and credit unions with all the tools they need to be successful.

“The customer experience is everything for banks and credit unions. Consumers today expect nothing less than the best,” said Chris Doner, founder and CEO of Access Softek. “Through this partnership, financial institutions can ensure their customer experience is exceeding today’s consumers’ expectations, no matter if they choose to call in or log in.”

Great Lakes Credit Union expands biometric relationship with Access Softek

Great Lakes Credit Union expands biometric relationship with Access Softek

Access Softek, an omnichannel digital banking provider, announced that long-time mobile banking client, Great Lakes Credit Union (GLCU), has expanded its relationship with Access Softek to add new digital banking capabilities.

GLCU has used Access Softek’s mobile banking solution for more than a decade and will now add the company’s Orpheus Online BankingBiometric Authentication Manager (BAM), and Conversational Banking solutions, expanding the features it is able to offer to its more than 80,000 members.

“It is important that our members have a unified experience which enables them to transact in the channel they prefer,” said Steven Bugg, President and CEO of Great Lakes Credit Union. “Access Softek has been a great asset to us over the years. Adding online banking will provide that consistent experience, and the authentication manager and conversational banking provide us new tools that will make it even easier for us to serve our members.”

BAM uses mobile device biometrics such as facial recognition or fingerprint scanning to easily and securely verify the member’s identity, removing the need for passwords, pins or security questions. Conversational Banking includes chatbot, live chat, agent advisor, and video chat services to help members more easily connect with their credit union from anywhere.

“We are very proud of our loyal clients like Great Lakes and are thrilled to watch them grow their relationship with us and their offerings to members,” said Chris Doner, founder and CEO of Access Softek. “Great Lakes is very in tune with what its members need, and we are proud to be able to provide the features that make both the credit union and the member successful.”