Bangladesh establishes ePassport infrastructure in all embassies

Bangladesh establishes ePassport infrastructure in all embassies

The People’s Republic of Bangladesh is announcing the enrollment and issuance service for the new forgery-proof ePassport in all its foreign missions worldwide. The required infrastructure is provided by Veridos, a leading global provider of integrated identity solutions. Veridos has already been equipping the domestic passport offices of the People’s Republic with the necessary infrastructure since 2020.

In the presence of a high-level delegation from the Ministry of Home Affairs with Asaduzzaman Khan, Minister of Home Affairs of the People’s Republic of Bangladesh, and the Department of Immigration and Passports, Bangladesh inaugurated the new ePassport service at its embassy in Berlin on September 5th. From now on, all Bangladeshi citizens can apply for ePassports in Berlin. In the upcoming months, Bangladeshis will also be able to obtain their electronic passports at all of Bangladesh’s other 75 foreign missions.

Veridos is responsible for the entire roll-out of the ePassport infrastructure. This starts with the pre-configuration and shipping of the enrollment and issuance infrastructure to all embassies worldwide. Veridos then sets up the top-notch infrastructure and trains the embassy staff.

Citizens of Bangladesh can apply for their electronic passport through an online portal. For large embassies with a high volume of ePassport requests, the online portal features appointment scheduling for the enrollment of biometric data such as fingerprints, facial image and iris scans. Applicants can thus avoid long waiting times. In the future, there will also be the option to pay passport fees online via the portal.

The ePassport documents are produced and personalized in Dhaka (Bangladesh) and shipped to the embassies. Through the ePassport online portal, applicants can view status updates and check if their ID document is ready for pick-up.

The new ePassport has already been introduced in Bangladesh, in January 2020, replacing the machine-readable passport. Veridos installed the new ePassport infrastructure in all 72 domestic passport offices in Bangladesh in 2020 and 2021. In addition, Veridos is also supplying the People’s Republic of Bangladesh with 50 eGates for automated border control at airports and major land crossings.

“We have developed a trusted and successful working relationship with our partner, Veridos, through the implementation of the ePassport infrastructure in Bangladesh. During this new project, which has equipped all our embassies with an ePassport infrastructure, Veridos once again helped us to meet our objectives within an ambitious timeframe,” explains Asaduzzaman Khan, Minister of Home Affairs of the People’s Republic of Bangladesh.

“We are very excited that our state-of-the-art project also includes equipping all Bangladeshi foreign missions with an ePassport infrastructure. It is another chapter in our close and successful cooperation. The new infrastructure will especially benefit the many Bangladeshis living abroad,” emphasizes Andreas Räschmeier, CEO of Veridos.

A New Era for the Protection of Polycarbonate-Based Documents

A New Era for the Protection of Polycarbonate-Based Documents

Polycarbonate-based documents, ID-1 cards and ID-3 datapages, are the gold standard among ID and travel documents. In combination with a carefully crafted document design and cleverly integrated, sophisticated security features, they are highly resistant to counterfeiting and tampering.

This and their long lifetime make them an ideal solution for both the bearer of the document as well as the issuing governmental institution. DOVIDs, in particular the KINEGRAM security element – which was the first DOVID ever to be embedded – have played a vital role since the polycarbonate success story started more than 20 years ago.

Mostly embedded in the polycarbonate-based documents to protect the photo information, DOVIDs are in fact becoming a key requirement in secure document design. The story started off with transparent patches covering a part of the photograph, which according to ICAO recommendations is the single most important feature to be protected in a travel document. In an evolutionary development, additional technologies, such as metallized structures with perfect registration or very high resolution as well as the inclusion of printed colors have been integrated systematically in order to keep making the counterfeiter’s life more difficult.

If we consider laminates for ID-3 paper-based passport datapages with their impressive, easy to remember imagery and animations, a natural further evolution is an equivalent full-face protection for polycarbonate-based datapages.

In 2019, OVD Kinegram launched its new full-data protection (FDP) solution that, on an ID-3 polycarbonate datapage, demonstrated various benefits:

  • A visual impression similar to that exhibited by thin KINEGRAM laminates for paper-based datapages with large design elements which allow protection of, not only the photo, but also other personalized information
  • Excellent integration of the visual security feature(s) with the print design of the document
  • Improved inter-layer bonding to maintain a robust, manipulation resistant polycarbonate body, since the embedded KINEGRAM foil is present only in regions which exhibit the visual effects.

The polycarbonate FDP solution can function as a platform that can integrate various KINEGRAM technologies in order to fulfil all requirements for a state-of-the-art document. Besides providing first line visual security for protecting the bearer’s identity (the traditional and obviously still most important function of the KINEGRAM), the FDP solution is designed to be both perfectly compatible with optical machine authentication (OMA), as well as suitable for optical phone authentication (OPA).

At the SDW conference on September 22nd, 2021 in London, OVD Kinegram will provide more news and information on the polycarbonate FDP solution, including a new design that will demonstrate cutting-edge security technology for polycarbonate-based documents.


Belarus launches ePassport and eID project

Belarus launches ePassport and eID project

Starting from 1 September 2021, Belarusian citizens are able to receive new biometric identity documents – ePassport and eID card.

The Republic of Belarus will be issuing ePassports and eID cards to its citizens from the beginning of September. The complete citizen identity electronic document system, including collection, processing and storing of biometric and other personal data, de-duplication check, data validation, eID document personalization, digital signature of stored data and issuance of biometric documents, was successfully delivered to Ministry of Internal Affairs of Belarus by a consortium led by Emperor Technology (EmpTech), a world leading secure ID solution and service provider. Working with EmpTech is X Infotech, a global provider of software solutions for issuance and verification of electronic identity documents.

EmpTech, the consortium lead, with its innovative end-to-end electronic document issuance solutions, proposed the Belarussian end user the most advanced secured document issuance systems, including Desktop and Mobile Biometric Enrolment Terminals, eID and ePassport Personalization Machines as well as Document Issuance Devices. With EmpTech MLP (Multi-Layer Personalization) technology and the cutting-edge ICAO compliant biometric enrolment solutions, the consortium is extremely confident it will secure the Belarusian ePassports and eID cards with its advanced security features during personalization.

X Infotech supplied the end-to-end software system dedicated to ePassport and eID card issuance. This turnkey solution includes the ICAO compliant X Infotech components for Enrolment, Data Preparation, Chip Encoding, Quality Assurance, Integration Services, Secure PIN Manager, Personalization script, Personalization machine plugins, Document Registry, Document Issuance, Case Management, Identity Management, ABIS, Production Management, Stock Management, Authorization Server, Log Server, Monitoring Server and Reporting Server. 

Additionally, X Infotech delivered Public Key Infrastructure (ICAO PKI) for the creation, storage and distribution of digital certificates for eID cards and ePassports deploying X Infotech Document Signer, Document Verifier and Terminal Control Centre components to Belarussian authorities. This high-quality solution ensures data secure storage on document chip, being both protected and digitally signed as well verified on border control stations.

Nearly 9 million citizens of Republic of Belarus will receive completely new biometric identity documents. 

“This has been a great milestone for both the Republic of Belarus and EmpTech consortium partners. We are deeply honored for the confidence and trust which the Belarussian government has placed in us and we are proud to have successfully delivered this important project,” said Sean Zheng, CEO, EmpTech. “Not only would the Belarusian ePassport, the eID would also be using the same personalization technology – the MLP developed by EmpTech. We would like to express our sincere appreciation to the Republic of Belarus government for the trust, confidence and faith in us. X Infotech, an invaluable member of the team, has worked extremely hard for this project to ensure its success and timely delivery. I also like to express my heartfelt gratitude to the team for their hard work.”

“This project is a significant step forward for the electronic government ecosystem deployment in the Republic of Belarus, which allows all the Belarussian nation to be most modern and secure while allowing remote transactions with government and other institutions by utilizing brand new technological mechanisms,” said Sergey Yeliseyev, X Infotech Business Development Director for Government eID. “We are extremely proud by being part of this important project and we express great gratitude to Belarussian authorities for that. We appreciate the level of trust to X Infotech from our partners: Emperor Technology and RUE “Cryptotech” of Goznak as well all the government authorities involved into the project including, but not limited by Ministry of Interior, Ministry of Foreign Affairs, Ministry of Communications and Informatization, Ministry of Finance, Operational and Analytical Center under the President of the Republic of Belarus (OAC). We look forward to see how brand-new e-services and possibilities will be provided for every citizen of Belarus.”

Identity Week 2021 to focus on ID verticals

Identity Week 2021 to focus on ID verticals

Prominent governmental speakers and senior industry identity experts are set to give attendees at the upcoming Identity Week 2021 an unprecedented level of insight into the post-COVID digital identity landscape.

The industry-leading event’s return to an in-person conference at the ExCeL Centre on 22-23 September will feature some of the greatest minds in the identity space live, and they’ll be sharing their vision for the future of identification, verification and authentication.

“Identity Week 2021 is just around the corner, and we are going to be back with a bang,” lead conference organiser, M Hassan, told “We are exploring the trends in document fraud, the developments in Mobile ID as well as assessing and reflecting on document security innovations”.

Identity in the verticals

For the first time, the event will look at the ID space from the perspective of verticals such as Health, Retail and Travel, added M Hassan.

“ID in Health will look at verifiable health credentials, ID in Retail will explore the use of digital identity in ecommerce to prevent fraud, and ID in Travel will delve into the role of biometrics and contactless technologies in opening up travel while efficiently inhibiting international criminal activity.”

Enterprise identity

Identity and Access Management will also be a key theme, with a focus on the value of Zero Trust Frameworks as well as artificial intelligence. Digital onboarding will be explored from the perspective of both customers and citizens. We’ll also look into the future potential for decentralised identity in enabling a safer way to managing use of personal digital identities.

Keynotes include Nick Godfrey, Head of CISO Office, Google Cloud, and Rod Boothby, Global Head of Identity, Santander.

Sessions such as “Inclusion in the ID Ecosystem: Who needs help and how?”, will feature Jim Purves, Head of Identity Solutions, Post Office and Nick Mothershaw, CEO, Open Identity Exchange.

Meanwhile, a panel on “Leveraging Digital identity as the key to digital transformation within financial services,” will feature Shiv Aggarwal, European Lead, Global Blockchain Association”.

For more information on attending, see here.

Cognitec wins Germany EES contract

Cognitec wins Germany EES contract

Cognitec Systems will capture biometric facial images of all relevant travellers from third countries as part of the European Entry/Exit System (EES). Cognitec was awarded the contract for the delivery of the capturing devices in Germany.

Cognitec’s technology will be installed at border check points in all international airports and seaports in Germany. The contract initially spans four years and includes the delivery of more than 1700 FaceVACS-Entry CS devices, followed by installation and maintenance.

“We feel proud and excited to be working with the German authorities on this major project,” says Managing Director Alfredo Herrera: “In the past 20 years, Cognitec has contributed many pioneering products to automate airport and border control processes. This profound technical expertise, combined with our experience in working on government projects, will serve well to ready Germany’s borders for the EU entry/exit system.”

FaceVACS-Entry CS offers highly innovative features to quickly capture standards-compliant portrait images: instant camera positioning according to body height, active lighting, and interactive user guidance. In addition, its light-weight, slim design and flexible mounting methods enable installations on Germany’s varied border check booths.

The solution extends the presence of Cognitec solutions at border check points in German airports. Millions of travelers have used the company’s technology to verify their identity during self-service border control procedures in eGates.

IDEMIA’s GREENPAY cards certified by Mastercard as sustainable

IDEMIA’s GREENPAY cards certified by Mastercard as sustainable

IDEMIA has received sustainable card certification from Mastercard. The sustainable cards program is part of Mastercard’s efforts to support an inclusive, sustainable digital economy; and encourages vendors and issuers to produce cards made from more sustainable materials. This certification allows the Mastercard sustainable card badge to be displayed on IDEMIA’s GREENPAY cards, which are made of recycled PVC.

In response to rising consumer awareness of environmental issues and a deep commitment to reducing its carbon footprint, IDEMIA has reimagined an iconic product: the payment card. Its new eco-card is made of recycled PVC plastics.

To display the Mastercard sustainable card badge, a card must meaningfully reduce energy consumption, material consumption, carbon footprint and/or waste. Clearly displayed on payment cards that meet the standard, the badge reassures consumers that their bank’s environmental ethos aligns with their own.

Payment cards have been historically constructed using several layers of PVC. However, IDEMIA has reimagined the way it sources, produces, and distributes its products to minimize its impact on the planet’s precious resources and to support issuers’ ambitions in achieving their sustainability goals.

IDEMIA applies an end-to-end sustainability approach to the entire payment card lifecycle, including digital customer onboarding, card personalization, and fulfillment. GREENPAY dramatically decreases the carbon footprint of payment cards and any residual footprint.

We are proud to have our recycled plastic cards certified as more sustainable by Mastercard. At IDEMIA, we take sustainable development very seriously and are using our expertise to create and promote more responsible and environmentally friendly solutions through GREENPAY, our portfolio of sustainable solutions for financial institutions. This certification confirms our objective to provide green solutions that help protect our planet.
Amanda Gourbault, IDEMIA Executive VP Financial Institutions

With the Mastercard sustainable card badge and certification, consumers are empowered to make eco-friendly choices and issuers know they are working with materials that help towards their ESG goals. Together, with IDEMIA and our other vendor and issuer partners, we have a real chance to bring trust to sustainable choices as we collectively move towards a more circular economy.
Paul Trueman, Senior Vice President, Cyber & Intelligence, Mastercard

HID Global acquires Omni-ID

HID Global acquires Omni-ID

HID Global, a worldwide leader in trusted identity solutions, today announced that it has acquired Omni-ID, a leading manufacturer of RFID tags and industrial IoT hardware devices for passive and active tagging, tracking, monitoring and alerting applications. The acquisition extends HID’s market leadership in RFID technology and strengthens its presence in India and China.

“I am very pleased to welcome Omni-ID into the ASSA ABLOY Group and HID,” said Björn Lidefelt, EVP and Head of HID Global. “Omni-ID is a strategic technological addition to HID and reinforces our current RFID and IoT offering. Expanding our sales and manufacturing footprint in India and in China with Omni-ID will further enhance HID’s ability to serve customers locally, while extending our industrial IoT technology into emerging markets.”

Omni-ID provides passive, rugged long-range RAIN RFID ultra-high frequency (UHF) tags and labels in several form factors for an array of identification requirements. The company focuses on organizations in the industrial, oil & gas, transportation and other markets seeking rugged UHF RFID solutions for use in challenging environmental conditions (high heat, wind, dirt, explosive and other difficult scenarios).

Additionally, Omni-ID brings passive UHF temperature sensing to the HID identification technologies portfolio and fortifies HID’s deep expertise and capabilities in custom RFID design and personalization.

Active tags and solutions from Omni-ID are implemented with embedded technologies and protocols such as Bluetooth Low Energy (BLE), LoRaWAN, GPS, Quuppa and Wirepas, which complement the HID Location Services offerings.

“The acquisition of Omni-ID supports HID’s Identification Technologies business strategy to power trusted identities by optimizing our portfolio with a broader range of value-added RAIN RFID UHF components, active identification devices and more ways to deliver highly customized, feature-rich solutions to customers as a leading component supplier for RFID use cases and IoT applications,” said Marc Bielmann, SVP and Head of Identification Technologies with HID Global.”

Welcome to

Welcome to launched this week as the new home of everything related to identity technologies, concepts and standards. The timing is apt – getting the digitalisation of identity right is rising as one of our planet’s biggest challenges.

Our news portal welcomes past readers of Security Document World and Planet Biometrics to a newer, better, bolder and more incisive platform that consolidates all the must-read news in our sector. A Digital Identity channel has also been added that covers all the critical issues in that emerging sector.

Each section has a wealth of daily news, features and industry interviews, and companies that wish to publicise their news can submit press releases for consideration by our editorial team. There are archives of all the past content from Security Document World and Planet Biometrics.’s news coverage is closely tied in with our event offerings. Here, you will find the more comprehensive and up to date details on dates, speakers and locations for our unmatched series of identity-focused events.

We aim to provide news and coverage that enlightens the identity industry, and link communities and stakeholders in our sector. Identity is a part of every online transaction, and there are trillions of these each day – it is vital we work together to keep our industry’s image positive in the eyes of governments, the public and the wider economy.

If you have any product launches, achievements, project details, patent developments, or anything that you wish to share with the secure document, biometric or digital identity communities, please do not hesitate to get in touch.




CBP releases July 2021 operational update

CBP releases July 2021 operational update

U.S. Customs and Border Protection (CBP) today released operational statistics for July 2021, which can be viewed online here.

“In July, U.S. Customs and Border Protection played an important role in our nation’s ongoing economic rebound, facilitating a continued growth of legitimate travel and trade, while protecting consumers and our country’s agriculture. Commercial trucks this fiscal year are transiting through our ports of entry at higher numbers than they did in Fiscal Year 2019, while passenger vehicle, pedestrian travel, and air travel numbers are bouncing back from a comparable period in 2020 affected by the pandemic,” said CBP Acting Commissioner Troy Miller.

“CBP continues to take necessary measures to safely manage the Southwest Border and protect the health of communities, personnel, and migrants themselves. The vast majority of single adults and many families continue to be expelled under the CDC’s Title 42 authority, and those who cannot be expelled under Title 42 and do not have a legal basis to remain are placed in expedited removal proceedings. CBP has also adapted to changing dynamics between ports of entry along the Southwest Border, continuing to take steps to mitigate the spread of COVID-19 by expelling roughly half of those encountered under CDC’s Title 42 public health authority.”

CBP Enforcement Numbers for July 2021

The large number of expulsions during the pandemic has contributed to a larger-than-usual number of migrants making multiple border crossing attempts, which means that total encounters somewhat overstate the number of unique individuals arriving at the border.

  • The number of unique encounters in July 2021 was 154,288.
  • In total, there were 212,672 encounters along the Southwest Border, 27 percent of which involved individuals who had at least one prior encounter in the previous 12 months, compared to an average one-year re-encounter rate of 14 percent for Fiscal Years 2014-2019.
  • A majority (52 percent) of encounters continue to be single adults, with 110,443 encounters in July, a 6 percent decrease from June.
  • 95,788 encounters, more than 45 percent of the total, were processed for expulsion under Title 42. 116,884 encounters were processed under Title 8.
    • 85,563 encounters involving single adults (78 percent) were processed for expulsion under Title 42, with 24,880 processed under Title 8.
    • 9,948 encounters involving family unit individuals (12 percent) were processed for expulsion under Title 42, with 73,018 processed under Title 8.
  • A total of 845,307 unique individuals have been encountered year-to-date during Fiscal Year 2021, compared to 796,400 during the same time period in Fiscal Year 2019.
  • So far in Fiscal Year 2021, U.S. Border Patrol agents along the Southwest Border have placed more than 60,500 migrants who cannot be expelled under Title 42 in Expedited Removal proceedings.
  • To address recidivism, in July CBP began a Repeat Offender initiative, under which single adults who have previously been apprehended and deported under Title 8 are referred for prosecution.

Unaccompanied Children

  • Encounters of unaccompanied children increased 24 percent, with 18,962 encounters in July compared with 15,234 in June. In July, the average number of unaccompanied children in CBP custody was 1,363 per day, compared with an average of 794 per day in June.

Family Unit individuals

  • Encounters of family unit individuals increased by 49 percent from 55,839 in June to 82,966 in July—still below the peak of 88,587 encounters in May 2019.  The number of encounters with family unit individuals so far this fiscal year (328,121) remains below the number of encounters at the same point in Fiscal Year 2019 (474,545).

International Travel and Trade

One of CBP’s core mission objectives is to enhance the nation’s economic prosperity, including through the facilitation of lawful trade and travel. CBP’s role is vital to America’s economic rebound from the impacts of the ongoing COVID-19 pandemic. CBP continues to protect America’s national and economic security by facilitating legitimate trade while rigorously enforcing U.S. customs laws and regulations. While CBP’s trade and travel numbers have not entirely returned to pre-pandemic levels, they have increased significantly in recent months. For commercial trucks, CBP has processed a higher overall number so far this fiscal year compared to the same period in Fiscal Year 2019.


FY 2019

FY 2020

FY 2021


Through COVID


Through COVID


% Change























Commercial Trucks







As international travel begins to rebound toward pre-pandemic levels, CBP also anticipates an increase in border wait times. To ensure a smooth, more efficient inspection process, travelers should:

  • Acquire a Western Hemisphere Travel Initiative (WHTI) document and/or apply for a trusted traveler program.
  • Use the CBP OneTM mobile application, an intuitive single point of entry for travelers and stakeholders to access CBP mobile applications and services, including obtaining proof of their electronic I-94 form on their mobile device.

CBP encourages Visa Waiver Program travelers seeking to obtain an approved ESTA to take advantage of the time savings offered by using CBP OneTM or the CBP I-94 website. With an ESTA, these travelers can apply for their I-94 in advance of arrival and avoid filling out the Form I-94W at a port of entry.

Facial Biometrics

One of the most important ways that CBP is transforming international travel is through using facial biometrics to create a safe and seamless travel experience for all passengers. Through programs such as Simplified Arrival, CBP is using biometric facial comparison technology to meet the Congressional mandate while further securing and streamlining lawful travel. Please see more here.

  • To date, more than 88 million travelers have participated in the biometric facial comparison process at air, land, and seaports of entry.
  • Since September 2018, CBP has leveraged facial biometrics to prevent more than 870 imposters from illegally entering the United States by using genuine travel documents that were issued to other people.

Trade Stats/Seizures – Protecting the American Consumer

In Fiscal Year 2021 to date, CBP has processed approximately $2.3 trillion of imports, an increase of nearly 14 percent compared to the same period in Fiscal Year 2020. CBP has also seized 63,200 shipments for trade violations in the current fiscal year. In July alone, CBP processed more than 3.2 million entry summaries valued at more than $248 billion, identifying estimated duties of nearly $8 billion to be collected by the U.S. government.  Trade via the ocean accounted for more than 40 percent of the total import value, followed by air, truck, and rail.

  • Intellectual property rights violations continue to put America’s innovation economy at risk. Trade in counterfeit and pirated goods threatens the competitiveness of U.S. businesses, the livelihoods of American workers, and the health and safety of consumers.
    • In July 2021, CBP seized 2,564 shipments that contained $395,533,125 million of counterfeit goods, including counterfeit Apple AirPods and auto parts, and critical personal protective equipment for healthcare workers and first responders.

Forced Labor Enforcement

CBP continues to aggressively investigate and prevent goods made by forced labor from entering U.S. commerce.  Forced labor is a form of modern-day slavery that violates international labor standards and universal human rights.

  • CBP has issued seven Withhold Release Orders in Fiscal Year 2021 to protect American consumers and businesses from goods made by forced labor.  Those orders target cotton products and tomato products from China’s Xinjiang Uyghur Autonomous Region; silica-based products made by a company that operates in Xinjiang; palm oil from a Malaysian company; and tuna and other seafood harvested by a Chinese fishing fleet, a Taiwan-flagged fishing vessel, and a Fijian-flagged fishing vessel.
  • In Fiscal Year 2021 to date, CBP has detained 967 shipments that contained approximately $367 million of goods suspected to be made by forced labor. The United States will not tolerate forced labor in our supply chains and stands against cruel and inhumane labor practices.

Drug Seizures

CBP officers, Border Patrol agents, and Air and Marine Operations agents continue to interdict the flow of illicit narcotics across the border. Nationwide, drug seizures were up 10 percent in July, a reflection of CBP’s commitment to protecting the people and economy of the United States.  Seizures were as follows:

  • Cocaine seizures increased 91 percent;
  • Methamphetamine seizures increased 20 percent;
  • Heroin seizures decreased 17 percent;
  • Fentanyl seizures decreased 22 percent.

Additional CBP drug seizure statistics can be found here.

Agriculture Stats/Seizures – Securing American Agriculture

In July 2021, CBP agriculture specialists helped protect America’s agriculture, natural resources, and economic prosperity.

  • 5,699 emergency action notifications issued for restricted and prohibited plant and animal products entering the United States.
  • 65,633 positive passenger inspections conducted, and 575 civil penalties and/or violations issued to the traveling public for failing to declare.

Last month, the U.S. Department of Agriculture’s Foreign Animal Disease Diagnostic Laboratory confirmed African swine fever (ASF) in samples collected from pigs in the Dominican Republic through an existing cooperative surveillance program.

In response, CBP’s officers and agriculture specialists took steps to prevent the introduction of the ASF virus into the United States by increasing inspections of flights from the Dominican Republic and ensuring that garbage from these airplanes is properly disposed of.

Also last month, CBP’s Laredo Field Office confirmed three first-in-the-nation pest interdictions.

  • Cyclocephala forcipulata (a type of scarab beetle)
  • Alampyris fuliginea (a type of longhorn beetle)
  • Eburia nigrovittata (a type of longhorn beetle)

If introduced into the United States, these non-native pests could cause irreparable harm to American agriculture and the timber industry.

Heroic Acts

CBP officers and Border Patrol agents have displayed acts of heroism both at work and off duty.

  • Air and Marine Operations (AMO) agents rescued approximately 30 individuals in the month of July. In Tucson, AZ, a Black Hawk crew hoist-extracted a man from the rugged terrain of the Baboquivari Mountains.
  • On July 19, 2021, an off-duty Border Patrol agent apprehended a man who was wielding a knife toward civilians in downtown San Diego.
  •  On July 25, 2021, an off-duty Border Patrol agent from the El Centro Sector successfully stopped a carjacking in progress in Westmorland, CA.
  • On July 31, 2021, an off-duty Border Patrol agent pulled a man from a burning vehicle before the vehicle exploded and was engulfed in flames.

CBP COVID-19 Response

The safety of our workforce, our communities, and individuals in our care is a top priority.  CBP personnel put themselves and their families at risk with every encounter with the public. Since the start of the pandemic:

  • More than 9,800 CBP employees have tested positive for COVID-19.
  • 35 have passed away, two in the last month.

CBP continues to explore adjustments to workforce posture and health protocols based on widespread vaccine access and easing public health metrics:

  • CBP provides migrants who can’t be expelled under Title 42 or are awaiting processing with PPE from the moment they are taken into custody, and migrants are required to keep masks on at all times.
  • CBP works with appropriate agencies that facilitate testing, diagnosis, isolation, and treatment of migrants, including:
    • Local governments and non-governmental organizations for persons released from CBP custody;
    • DHS and ICE for testing of persons to be released from CBP custody, particularly in locations without local government or NGO testing capability; and,
    • HHS for testing of unaccompanied children.
  • DHS has developed a partnership model to test and isolate families who test positive for COVID-19, and reimburse 100 percent of the cost, provided that the state does not stand in the way.

U.S. Customs and Border Protection is the unified border agency within the Department of Homeland Security charged with the management, control and protection of our nation’s borders at and between official ports of entry. CBP is charged with securing the borders of the United States while enforcing hundreds of laws and facilitating lawful trade and travel.

SmartTravel from Veridos implements new ICAO recommendations

SmartTravel from Veridos implements new ICAO recommendations

In its new technical report, the ICAO makes recommendations for the design of digital travel authorizations. This approach reduces the use of paper-based forms and processes and, for instance, speeds up the verification of visa-exempt foreign nationals who have to provide certain information when entering specific countries. With SmartTravel from Veridos, a world-leading provider of integrated identity solutions, public authorities can adopt the ICAO guidelines through a quick and flexible implementation process.

The International Civil Aviation Organization (ICAO) has published a new Technical Report for Digital Travel Authorization (DTA). The report’s recommendations and specifications lay the foundation for further global harmonization and standardization of digital travel authorizations, which can be used, for example, in a travel authorization program for visa-exempt foreign nationals.

Among other things, the report outlines the data that public authorities need to request from a traveler for a DTA application, as well as the information that should be included in the permits issued. It also specifies a DTA profile for a so-called “Visible Digital Seal for Non-Constrained Environments” (VDS-NC). This is a two-dimensional barcode that contains personal and travel-related data such as duration of stay or purpose of travel. This data is stored and digitally signed in the 2D barcode and can be securely read and verified by border officials and airline personnel for entry into a country.

With Veridos SmartTravel, an existing solution for digital travel authorizations, authorities can implement the new ICAO recommendations and specifications immediately. The solution includes a web portal for travel authorization applications and electronic payments, as well as a backend for reviewing applications and issuing digital travel authorizations, including the ICAO-compliant VDS-NC. It also offers verification scanner software for reading the VDS, which can be deployed on both stationary and mobile devices.

“The new ICAO Technical Report is an important step towards digital travel authorizations that are globally consistent and state-of-the-art,” says Xavier Prost, Head of Product Management at Veridos. “With our flexibly configurable SmartTravel solution, authorities can design their digital travel authorization process in line with the new guidelines. In doing so, they are completely future-proof, because the solution can adapt to any ICAO changes, as well as to any new individual requirements that may arise.”

CBP, cruise lines partner to modernize entry process with facial biometrics

CBP, cruise lines partner to modernize entry process with facial biometrics

As cruise travel resumes this summer following suspension due to COVID-19, U.S. Customs and Border Protection (CBP) is working with the cruise industry to make travel safer and more efficient.

As a model of CBP’s successful public-private partnerships, CBP worked closely with major cruise lines to implement facial biometric comparison technology in the arrival process at select seaports to further secure and enhance the inspection process for passengers returning to the United States at the end of their cruise.

“CBP and its cruise partners have revolutionized the cruise debarkation process for all travelers through facial biometrics and enhanced traveler processes,” said Diane J. Sabatino, Deputy Executive Assistant Commissioner of Field Operations at U.S. Customs and Border Protection. “As part of the travel recovery efforts, travelers have the benefit of secure, touchless and streamlined entry procedures into the United States while CBP protects the privacy of all travelers.”

Already in use at major air and land Ports of Entry (POEs), facial biometrics in the cruise environment will strengthen CBP’s enforcement capabilities at several of the nation’s cruise ports while also enhancing the customer experience. Additionally, CBP and its cruise partners have expanded data sharing agreements to further strengthen security in cruise travel.

Cruise Lines International Association (CLIA), which represents more than 90% of global ocean-going cruise capacity, joined CBP in recognizing the importance of public-private partnership in enhancing the cruise experience and advancing the restart of operations from U.S. ports.

“The health, safety and security of passengers, crewmembers and the communities we visit is the cruise industry’s top priority and, to that end, the use of biometric technology in cruise terminals is showing impressive results,” said Kelly Craighead, president and CEO of CLIA. “On behalf of the entire cruise community, CLIA looks forward to continuing to work in partnership with the U.S. Government to further advance the responsible return to service from U.S. ports, which is putting Americans back to work and offering travelers one of the best ways to experience the world.”

To date, facial biometric comparison technology is available at 12 seaports across the United States and has been successfully used to process arriving passengers on most cruise vessels that have resumed sailings in Florida and Texas.

“As we build back the travel industry, biometric technology will play an increasingly important role in ensuring a modern and more secure and efficient travel system for all,” said U.S. Travel Association Executive Vice President of Public Affairs and Policy Tori Emerson Barnes. “U.S. Travel commends CBP and its cruise line partners for their work to implement this important technology and safely restart cruising, a vital sector of the U.S. travel economy.”

The enhanced arrival process using facial biometrics verifies the traveler’s identity within two seconds and is more than 98 percent accurate. When debarking the cruise vessel at a U.S, seaport, passengers will pause for a photo that will be compared to the traveler’s existing passport or visa photo in secure DHS systems to biometrically verify their identity. Upon an efficient match, passengers collect their baggage and proceed through inspections and exit the terminal. U.S. travelers and select foreign nationals who are not required to provide biometrics and wish to opt out of the new biometric process can simply request a manual document check from a CBP Officer.

If a traveler cannot be matched to a photo on record through facial biometrics, the traveler will proceed through the traditional inspection process consistent with existing requirements for admission into the United States.

Currently, more than 88 million travelers have participated in the biometric facial comparison process at air, land, and sea Ports of Entry. Since September 2018, CBP has leveraged facial biometrics to prevent more than 850 impostors using genuine travel documents from illegally entering the United States at air and land Ports of Entry. More information on biometric facial comparison technology can be found here.

SuperCom reports revenue rise

SuperCom reports revenue rise

SuperCom, a global provider of secured solutions for the e-Government, IoT and Cybersecurity sectors, today reported results for the three months ended June 30, 2021.

Second Quarter 2021 Financial Highlights (Compared to the First Quarter of 2021):

  • Revenue increased to $3,093 million from $3,032 million.
  • Gross margin increased to 57.6% from 55.3%.
  • EBITDA increased to $684,000 from $652,000.
  • EBITDA margin increased to 22.1% from 21.5%.
  • Cash and cash equivalents increased to $10.9 million from $9 million.

Recent Business Highlights:

  • Won new project in California valued at up to $4 million providing support to offenders reentering the community from periods of incarceration with objective of driving a reduction in recidivism, which represents continued growth in demand for the various offerings in our IoT Tracking segment.
  • Won $3.6 million national electronic monitoring project in Finland, through a competitive national RFP process, and scoring high by offering our proprietary PureSecurity Electronic Monitoring Suite.
  • Experienced an increase in market activity in our IOT segment, resulting in more RFPs and interest in our proprietary IOT segment technology and service offerings in Europe and the USA.
  • Opened a new office in Kentucky, with new sales, sales support and tech support resources tailored to our unique offerings for the USA market. Since the beginning of the second quarter, received requests to demo and evaluate our proprietary technology from over 15 new USA potential customers.
  • Launched new HR programs to attract top talent and are actively recruiting and building world class engineering teams to build our next generation tracking and monitoring products
  • Released new generations and capabilities to our smartphone based monitoring products and solutions including support for new OS and mobile phone architectures.
  • Experienced continued high customer retention and strong relationships with existing customers across all 3 business segments.
  • Closed $5 million financing, which will also help support the Company’s growth strategy.

Management Commentary:

“In the second quarter, we achieved sequential quarterly improvements in revenue and margins in parallel to winning new projects and increasing our investment in long-term growth. We continued to see momentum in our IoT Tracking segment as correctional institutions are increasingly looking at alternative solutions to address challenges associated with overpopulated prisons.  Our remote monitoring solutions, which enable offenders to serve sentences in home confinement, are not only successful in addressing the overpopulated prisons issue, but also enable these institutions to experience substantial cost savings while also reducing recidivism among offenders,” said Ordan Trabelsi, President and CEO of SuperCom.

“At the end of the quarter, we closed $5 million in additional financing that consists of a two-year unsecured promissory note.  Our financings help provide the upfront capital required to support new project deployments, while continuing to invest in growth, taking advantage of the opportunities we see in the market. We continue to execute on our business plan to offer exceptional value to our existing customers and to potential new ones as we expand our global footprint,” concluded Ordan.

ORD and MDW encourages travellers to use facial recognition

ORD and MDW encourages travellers to use facial recognition

U.S. Customs and Border Protection (CBP) has enhanced the Global Entry process with facial biometrics at Chicago’s O’Hare International Airport (ORD) and Midway International Airport (MDW) to further secure and enhance travel while supporting the travel recovery efforts.

Global Entry is CBP’s premiere Trusted Traveler program that allows pre-approved, low-risk travellers to receive expedited clearance upon arrival into the United States at select airports. Participation in the program is open to U.S. citizens, nationals, and permanent residents as well as the citizens of 12 other countries. Citizens and residents of Canada who are NEXUS members are eligible to receive Global Entry benefits too. The cost to apply for Global Entry membership is $100, and the process includes a rigorous background check, biometrics (face image and fingerprints), and an interview with a CBP officer to determine eligibility.

When Global Entry members approach a kiosk with biometric facial comparison technology at an airport, they will pause for a photo just as they would during traditional kiosk processing, for the international arrivals process, and at select departure locations.

CBP will use biometric facial comparison technology to match the new photo against images that the member has already provided for their passport and Global Entry enrollment photos. The kiosk will inform the traveller how to proceed, based on the results of the matching process.

Global Entry members will not be required to swipe their passports or submit fingerprints when using the new or upgraded Global Entry kiosks. However, CBP will continue to require prospective members to provide passport information and fingerprints to CBP when applying to the program.

The new process will only apply to Global Entry members and NEXUS members who receive Global Entry benefits. Global Entry and NEXUS are voluntary programs that include a fee and provide travellers with expedited travel at select U.S. ports of entry.

“The enhanced facial biometric process is secure, touchless and will enhance the customer experience when arriving in the United States,” said LaFonda Sutton-Burke, Director, Field Operations-Chicago. “I would encourage all travellers to take advantage of this benefit to streamline entry.”

CBP takes its privacy obligations very seriously and is dedicated to protecting the privacy of all travelers. CBP has employed strong technical security safeguards and has limited the amount of personally identifiable information used in the new facial biometric process. CBP discards new photos of U.S. citizens within 12 hours. Foreign travelers who are required to provide photos upon entry will have their images stored in a secure Department of Homeland Security system as part of their travel record.

If for some reason the system cannot match the Global Entry member to an image on record, the system will simply revert to the existing process. The traveler would be prompted to swipe his/her passport and submit his/her fingerprints.

CBP expands Simplified Arrival at Kansas City International Airport

CBP expands Simplified Arrival at Kansas City International Airport

 U.S. Customs and Border Protection (CBP) announced the implementation of Simplified Arrival at Kansas City International Airport (KCI) earlier this month.

Simplified Arrival is an enhanced international arrival process that uses facial biometrics to automate the manual document checks that are already required for admission into the United States. Facial biometrics provide travellers with a touchless process that further secures and streamlines international arrivals while fulfilling a longstanding congressional mandate to biometrically record the entry and exit of non-U.S. citizens.

“CBP is excited to partner with the Kansas City Aviation Department to expand the use of facial biometrics for international arrivals at KCI,” said LaFonda Sutton-Burke, Director, Field Operations – Chicago Field Office. “This enhanced process is secure, touchless and supports the travel recovery efforts, while protecting the privacy of travellers.”

Simplified Arrival only uses the biometric facial comparison process at a time and place where travellers are already required by law to verify their identity by presenting a travel document. When travellers arrive at KCI on an international flight, they will pause for a photo at the primary inspection point. CBP’s biometric facial comparison process will compare the new photo of the traveller to a small gallery of high-quality images that the traveller has already provided to the government, such as passport and visa photos. In addition, foreign travellers who have travelled to the U.S. previously may no longer need to provide fingerprints as their identity will be confirmed through the touchless facial comparison process.

“CBP shares our commitment to customer service and is a great partner,” said Kansas City Director of Aviation Pat Klein. “Their technology continues to make arrival in Kansas City as fast and easy as possible, while giving travellers options. Simplified Arrival is quick and touchless with the CBP officer doing the work, and Mobile Passport Control still exists for travellers who wish to be more hands on.”

Simplified Arrival pairs one of the industry’s highest ranked facial comparison algorithms (as assessed by the National Institute of Standards and Technology) with trained CBP officers who are skilled at verifying the authenticity of travel documents. If a traveller cannot be matched to a photo on record using the Simplified Arrival process, the traveller will proceed through the traditional inspection process consistent with existing requirements for entry into the United States.

Travellers who wish to opt out of the new biometric process may notify a CBP officer as they approach the primary inspection point. These travellers will be required to present a valid travel document for inspection by a CBP officer and they will be processed consistent with existing requirements for admission into the United States.

CBP is committed to its privacy obligations and has taken steps to safeguard the privacy of all travellers. CBP has employed strong technical security safeguards and has limited the amount of personally identifiable information used in the facial biometric process. New photos of U.S. citizens will be deleted within 12 hours. Photos of most foreign nationals will be stored in a secure Department of Homeland Security system.

CBP and its air travel partners are expanding the use of facial biometrics through public-private partnerships to not only fulfil the Congressional security mandate, but also to further secure and enhance touchless travel wherever identity verification is required for international travel.

To date, more than 86 million travellers have participated in the biometric facial comparison process at air, land and sea ports of entry. Since September 2018, CBP has leveraged facial biometrics to prevent nearly 850 imposters from illegally entering the United States by using genuine travel documents that were issued to other people.

More information about CBP’s efforts to secure and streamline travel through facial biometrics is available here.

IDEMIA tops NIST flight boarding simulation

IDEMIA tops NIST flight boarding simulation

IDEMIA, the global leader in augmented identity, announced today that the company ranked second for passenger identification in the latest testing by the National Institute of Standards (NIST), confirming that IDEMIA’s facial recognition technology and algorithms are among the most accurate, fair and consistent in market.

The test focuses on ‘Identification for Paperless Travel and Immigration’ and is part of the ongoing Facial Recognition Vendor Test (FRVT) managed by NIST. The exercise simulated departing flights, populating galleries with photos of 420 arriving travelers at the airport, then measuring accuracy by running searches of photos at departure. IDEMIA’s technology conducted 536 simulated aircraft boardings, without experiencing a single false negative, which translates to a secure and frictionless boarding experience for passengers.

“As the market leader, IDEMIA’s technologies are based on over 30 years of expertise in deep learning and artificial intelligence and we see it as our responsibility to bring this expertise to the everyday traveler, keeping passengers safe across the world. NIST’s results confirm the robustness of our technologies with regard to managing different demographics. IDEMIA’s facial recognition technology achieves the most accurate results and delivers a key competitive advantage when handling complex scenarios,” said Jean-Christophe Fondeur, Chief Technology Officer at IDEMIA.

In addition to its outstanding performance in the passenger simulation, IDEMIA has maintained the top spot on NIST’s FRVT ranking since first published in late March 2021, reinforcing the trust and reliability of its facial recognition solutions at both a government and consumer level.

Results from the full NIST Face Recognition Vendor Test (FRVT) can be viewed here: Face Recognition Vendor Test (FRVT) Part 7: Identification for Paperless Travel and Immigration (

UK govt publishes digital identity trust framework

UK govt publishes digital identity trust framework

The government has today published the second version of its digital identity trust framework which is part of plans to make it faster and easier for people to verify themselves using modern technology through a process as trusted as using drivers licenses or passports.

These latest draft rules of the road for governing the future use of digital identities follow the publication of the first version of the trust framework in February 2021 and the consultation last month. The framework incorporates extensive feedback from an online survey and government engagement sessions with a range of external organisations.

The framework shows how organisations can be certified to provide secure digital identity services, they will have to go through an assessment process with an independent certification body. It also states how data can be shared between organisations and announces the government will start testing the framework in partnership with service providers.

Applications have opened for organisations interested in taking part in the testing process, which will involve organisations assessing where their service meets the proposed trust framework rules and providing feedback to the government. This process will prepare organisations for full certification in the future, as well as help the government to refine trust framework rules so they work for both people and organisations.

Once finalised, the government plans to bring the framework into law and make it easier and safer for people to use digital services to prove who they are or verify something about themselves. The updated framework published today includes:

Once finalised, the government plans to bring the framework into law and make it easier and safer for people to use digital services to prove who they are or verify something about themselves. The updated framework published today includes:

  • Details on how organisations will become certified against the trust framework in the future, including how the independent assessment will take place. The process will involve bodies accredited by the UK Accreditation Service (UKAS) completing service audits to assess eligibility.
  • New guidance on how organisations can work together to create a consistent approach, which delivers a better user experience and reduces the need for burdensome and repetitive verification processes. It outlines how organisations describe data in the same format so other organisations know the method of identity verification used.
  • Clearer definitions for the trust framework’s roles so organisations can better understand which applies to their specific service, depending on how they are managing data.
  • Refined rules on areas such as how to manage digital identity accounts, where detailed.

Digital Infrastructure Minister Matt Warman said:

“Whether someone wants to prove who they are when starting a job, moving house or shopping online, they ought to have the tools to do so quickly and securely.

“We are developing a new digital identity framework so people can confidently verify themselves using modern technology and organisations have the clarity they need to provide these services.

“This will make life easier and safer for people right across the country and lay the building blocks of our future digital economy.”

INTERPOL and Onfido provide training for airport officers in digital identity fraud

INTERPOL and Onfido provide training for airport officers in digital identity fraud

Onfido, a global identity verification and authentication provider, together with INTERPOL, the world’s largest police organisation, delivered training to U.S. border control and immigration officers in the latest document examination techniques to help enhance border security checks.

As part of the training, instructors from Onfido and INTERPOL’s Counterfeit Currency and Security Documents (CCSD) unit delivered a three-day, virtual document security examination training course to officers from New York’s JFK and Newark International airports.

Course participants were trained on the latest security features embedded in official government identity documents and provided practical exercises for identifying fraudulent documents including counterfeits, forgeries and fraudulently obtained documents.

The use of INTERPOL global policing capabilities was also high on the agenda, including:

  • Its Stolen and Lost Travel Documents database, which holds some 100 million records on a range of documents such as passports, identity cards and visa stamps
  • Edison (Electronic Documentation and Information System on Investigation Networks), which provides examples of genuine travel documents, in order to help identify fakes
  • The Digital INTERPOL Alert Library – Document (Dial-Doc), which allows countries to issue global alerts based on newly detected forms of document counterfeiting

Onfido is a longstanding partner of INTERPOL, providing training courses to police, border and immigration officials across the world. In 2019, Onfido provided a 3-day training course to government officials from Southeast Asia to help them better detect fraudulent identity documents. More recently, Onfido and INTERPOL hosted a joint webinar on July 29th to advise attendees on the latest fraud trends and detection methods for border officers.

“I was honored to welcome the 30 Customs and Border Protection officers from the New York and New Jersey areas to this vital three-day training event,” said the Director of INTERPOL’s National Central Bureau (USNCB) in Washington DC. “This rigorous and critical training is the result of a successful collaboration between the USNCB, Customers and Border Protection and INTERPOL that will enhance the ability of border officers to recognize counterfeit security and travel documents.”

Michael Van Gestel, Onfido’s Global Head of Fraud, emphasised the importance of the continued partnership with INTERPOL: “Following the success of the training in 2019, we continue our partnership with INTERPOL to share further training on the latest developments in the field of document authenticity verification. This year, as a result of the COVID-19 pandemic, we moved from a physical to an online training format. However, this only highlights the same shift that criminals have experienced over the last year or so. Never before has there been such a focus on online attack vectors, and as criminals continue to innovate, this underscores the importance of unifying our knowledge of both 3D and 2D identity document authentication and to share this unique knowledge in training courses such as this one.”

CCSD Coordinator, Daniela Djidrovska said: “Document verification is crucial to ensure that documents are both genuine and belong to the rightful holder. While the examination of identity documents is increasingly being taken over by artificial intelligence, travel documents are designed to be verified by trained personnel using sophisticated forensic document equipment. This joint CCSD-Onfido virtual training provided a vital opportunity to review best practices in the face of the continuous evolution of ID document fraud.”

Qoobis launches solution for digital verification of identity cards

Qoobis launches solution for digital verification of identity cards

Qoobiss has launched the first fully automated Know-Your-Customer (KYC) solution for identity cards in Romania, which allows companies to verify the identity of their customers in a much more efficient way, without the need for human intervention.

With the Qoobiss solution, companies can automatically verify customer credentials by using ID photos when a new online account is created. The software scans the document, extracts customer data, performs an instant verification of the user’s identity and validates the identity document, maintaining the complete confidentiality of the data.

The KYC mechanism created by Qoobiss is designed to be easily scalable for a large number of users, fast to implement and 100% online. Thus, the identity verification process offered by Qoobiss is automatic and built to maximize the integration process of new customers, with the help of the latest biometric technologies, powered by artificial intelligence. Qoobiss’ investment is 500,000 euros in the development of this technology.

“Our solution can be used by fintech companies, but also by other industries, such as blockchain, e-commerce or medical, because our team understands very well the specific problems of each type of company and the delicate balance between legal obligations and the need of users. have an improved experience of using digital identity verification solutions. Our goal is to offer a scalable solution for a large number of users and a very secure protocol “, explained Alexandru Rizea, Qoobiss CTO, the startup for verifying digital identity.

The Anti Money Laundering (AML) / Know-Your-Customer (KYC) feature also helps reduce the number of frauds by quickly and accurately verifying customer identities. Fintech companies are thus helped by Qoobiss to automatically check the PEP (Politically Exposed Persons) and AML databases to validate customer compliance. In addition, the company’s API allows the use of the advanced electronic signature to validate any approvals converted to pdf and contracts between fintech companies and customers.

Dominica officially launches e-Passport

Dominica officially launches e-Passport

On Monday, the Commonwealth of Dominica launched its new electronic passport. Officials said that the new document is highly secure and would protect holders from identity theft, and would be an essential component of its border management systems. According to the Honorable Rayburn Blackmoore, the Minister for National Security and Home Affairs, Dominica’s passport holds a powerful rank globally. He added that the new e-passport book is designed by Canadian Bank Note (CBN), a Canada-based corporation.

Dominica’s biometric passport will store the holder’s personal information on a microchip embedded in the document. This includes biometric face, fingerprint, and iris data, all of which can verify the holder’s identity while travelling. The Dominican government has previously noted that the document is compatible with the country’s new e-Gates, which means that holders will be able to use them to pass through border checkpoints more quickly. The e-Gates were part of a $13 million project to update the Dominican border in anticipation of the biometric passports.

At the launch, Tourism Minister Denise Charles said that “electronic passports should make the immigration checkpoint process must faster and would allow immigration officers to quickly authenticate travels, first providing protection against identity theft and fraud.” The minister also said that the new venture would improve linkages with the CARICOM Joint Regional Communications Centre (CJRRCC) as well as International Police (Interpol).

The biometric passports will also be issued to those who gain citizenship through Dominica’s Citizenship by Investment (CBI) Programme. The programme offers citizenship to foreign nationals who make a qualifying investment in the island’s Economic Diversification Fund or select real estate projects.

Applicants to the programme who pass the necessary due diligence checks receive Dominica’s citizenship and can apply for the country’s passport, which grants global mobility to over 140 destinations across the seven continents. Being a citizen of Dominica also means being able to live, work and travel in the Caribbean island whenever you want and passing the citizenship on for generations to come.

Dominica’s CBI programme is legally entrenched in law, and since local law does not contain any restrictions on holding dual nationality, obtaining second citizenship through investment in the country is a confidential process. In addition to having no physical residency obligation, Dominica’s CBI programme has no language, age, business experience, or educational requirements, and there is no mandatory interview.

Access Softek and ENACOMM sign referral deal

Access Softek and ENACOMM sign referral deal

 Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.

Through this agreement, ENACOMM will refer its bank and credit union customers to Access Softek’s entire digital banking suite, which includes online and mobile banking, fraud prevention, video chat, wealth management and biometric authentication solutions. In the same way, Access Softek will refer its banks and credit unions to ENACOMM’s next-generation voice solutions for customer self-service, including intelligent interactive voice response (IVR) and conversational voice banking.

“Technology is more important than ever for financial services companies to quickly meet customers’ needs, without requiring them to jump through hoops. Financial institution customers need reliable self-service options that span every interaction channel, from phone to the web,” said Michael Boukadakis, Founder and CEO at ENACOMM. “Working with Access Softek, we can give banks and credit unions a comprehensive set of solutions that help them provide a frictionless customer experience, no matter which channel they use.”

According to Research and Markets, the global IVR systems market is expected to reach $6.1 billion by 2027. As IVR maintains its crucial role in customer service and the importance of digital banking capabilities continues to grow, this agreement will be critical in providing banks and credit unions with all the tools they need to be successful.

“The customer experience is everything for banks and credit unions. Consumers today expect nothing less than the best,” said Chris Doner, founder and CEO of Access Softek. “Through this partnership, financial institutions can ensure their customer experience is exceeding today’s consumers’ expectations, no matter if they choose to call in or log in.”